Position Overview: 

The Customer Success Director is a passionate client advocate within Ideoclick, with the ability to drive client success and satisfaction through strategic management of their business inputs.  We are looking for an autonomous business manager that excels at building relationships and will fully own client relationships, inputs, and results. You are a self-starter with a passion for retail and a commitment and a deep curiosity about how things work. 
 

A successful Customer Success Director will be able to:

• Deliver excellent client satisfaction through management of day-to-day client relationships, client communication, and project schedules
• Proactively and autonomously develop and execute growth-focused joint business plans with client, to include strategy, marketing, content, and inventory
• Possess a clear understanding and command of client metrics related to growth, sales, inventory, content, marketing, and ROI
• Coach and educate clients on key business drivers and inputs
• Coordinate with cross-functional groups on execution
• Identify and recommend internal process improvements

About Ideoclick:

Ideoclick is a Seattle based company, founded by former Amazonians, which offers a suite of services to empower brands to successfully drive their eCommerce business. Core products and services include strategy advisory and business planning, pricing strategy, marketing, content creation and optimization, catalog management, inventory management, and reporting data and software. Our high-quality, global customer base includes businesses such as Clorox, Kellogg's, Unilever, CVS, and many other top brands and retailers. We are an entrepreneurial organization looking for team members who are empowered to create tools, processes, and services to delight our customers…and have fun doing it!

Qualifications:
 

• 7+ years experience in client or account management, consulting, business management, online marketing/ecommerce, or sales. Prior experience working with or at Amazon is preferred
• People management, mentorship and/or coaching experience or a strong desire to move into a team lead position is a plus
• Prior eCommerce agency experience preferred
• Ability to ruthlessly prioritize competing deliverables in a dynamic environment
• Experience using data to drive decisions; comfort with Microsoft Excel/spreadsheets and doing analysis
• A curious attitude and the ability to self-motivate, learn, and work in a fast-changing business environment
• Willingness to roll up sleeves and dive into the details; a “can-do” attitude
• Bachelor's degree or higher

Benefit Overview:
 

• Competitive salary (base and commission) and benefit package
• 401 k 
• Dental, Medical and Vision insurance
• Gym membership
• Flexible working hours
• A modern, spacious working environment in Pioneer Square with great views of the Puget Sound and CenturyLink Field. We offer a casual, relaxed atmosphere. We care about our People!!