Endpoint Engineer at Axon

| Seattle
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Location: Seattle, WA
Your Impact
At Axon, we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require a lot of technology and a world class team to support it. As an Endpoint Engineer, you will be at our front line and in the most outwardly facing position within our IT organization. Your days will be spent as an enabler, a facilitator, and a supporter of a high performing and fast paced technology company.
Your Day to Day
  • Acts as the primary technical contact for their office or region for both internal and external parties
  • Accepts escalations from the local IT Team or from users related to technical issues
  • Responsible for scheduling technical resources and availability for office events or off hours IT needs
  • Ensures team performance according to our job role baselines and providing technicians with regular feedback.
  • Owns the recruiting, on-boarding and off-boarding of local IT Support staff. This includes conducting bi-annual reviews, merit, promotion and disciplinary discussions
  • Maintains adequate IT inventory for their location including new hire equipment and onsite availability of emergency computer stock and convenience items like cables, adapters and accessories
  • Monitors and maintains IT Endpoint equipment in their region such as conference rooms, scheduling tools, digital signage and presentation equipment
  • Act as a technical escalation point or find appropriate resources to provide an escalation point for the local team as needed
  • Acts as primary POC for internal policy and process improvements impacting their site or region
  • Monitors the incoming unassigned ticket queue with all incident tickets assigned within 6 business hours
Basic Qualifications
  • Thorough understanding of using core IT systems (Service Now, JAMF, Ivanti, BeyondTrust, Zoom, Okta, 0365, Active Directory)
  • Positive desk-side manner and interactions with users
  • Escalates tickets and issues appropriately (complete info documented, to the right people, before the problem grows)
  • Maintains SLA's for tickets in their queue meeting 70% or better adherence
  • Actively studying using tools like Pluralsight or other certification tracks
  • Consistently works in a way that is in line with our audit and infosec policies that does not result in the creation of any new audit operational findings
  • Experience mentoring junior members of the team
  • Experience presenting and interacting with executives
Preferred Qualifications
  • Bachelor's Degree
  • Scripting knowledge for Mac or Windows
  • Experience supporting conferencing, scheduling and collaboration tools
  • Proven ability to build things that scale
  • Demonstrates pride and ownership in their work
Compensation and Benefits
  • Competitive salary and 401K with employer match
  • Discretionary paid time off
  • Robust parental leave policy
  • An award-winning office/working environment
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • And more...
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • gRPCLibraries
    • ThriftLibraries
    • Node.jsFrameworks
    • KubernetesFrameworks
    • KurentoFrameworks
    • AkkaFrameworks
    • VertxFrameworks
    • GraphQLFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases
    • KafkaDatabases

Location

Downtown Seattle: easy opportunities to get outside, enjoy south lake union, popular bars & restaurants, workouts, multiple transportation options

An Insider's view of Axon

What’s the vibe like in the office?

Healthy work environment, tons of snacks and drinks, laid back attitudes with performance aspirations. I am astounded at the culture that has been grown here.

Beth

Sales

What does your typical day look like?

There isn't one person who isn't passionate about the work the company is doing. Whenever there might be a slow or grueling day/project, you quickly become reminded of the importance of your work. Leadership cares about the employees, and ensures a healthy/fun environment. Values are well defined and drive the culture.

Suraya

Program Manager

How does the company support your career growth?

Co-workers care about your well being, and want to win together. Very strong company mission that makes it easy to buy into. Long established company that is entering a massive growth spurt. With massive change comes some uncertainty. But Axon has shown more proactive coaching and training than any company I've seen in my short tenure.

Cliff

Inside Sales

What is your vision for the company?

Our vision is bigger than just cameras or weapons. We're working every day to make the bullet obsolete. To make this a reality, we live and breathe six core values that serve as guiding principles: BE OBSESSED. AIM FAR. WIN RIGHT. OWN IT. JOIN FORCES. EXPECT CANDOR.

Rick Smith

CEO

What’s the vibe like in the office?

Fast-paced. Large company with a small company feel.
High decision velocities. Empowered, small, high-performance teams doing intellectually stimulating work with a purpose. It’s a great combination of doing good and doing well.

Sahil

Finance

What are Axon Perks + Benefits

Axon Benefits Overview

We take care of your health, mental & physical wellbeing, paid parental leave. In fact, we believe that mental health is even more important now. All Axon employees have 24/7 access to on-demand therapists, coaches, or psychotherapists via the Ginger platform. They can access help when they need it, privately with licensed professionals.

All Axon employees have access to: Real-time behavioral health coaching within seconds
* Virtual therapy & psychiatry sessions within hours that have been clinically proven to reduce symptoms of stress, anxiety, and depression
* Personalized skill-building activities curated by your coach

Also, we encourage you to take care of yourself, your families, and remind you to take breaks. We work hard, yes, but we want to sustain your health, creativity, and drive.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Axon hosts company sponsored family events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Orca Pass
Company Outings
Star Wars premiere movie night, annual Grand Canyon trip, summer time BBQ's and much more!
Game Room
Stocked Kitchen
Happy Hours
Monthly happy hours and town hall meetings with leadership
Relocation Assistance
Fitness Subsidies
GymPass discounts
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

plus --> financial wellness programs, locker rooms & showers, discounted entertainment tickets, discount mobile phone plans, stocked fridge & pantry, embedded customer learning, annual company trip.

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