Location: Seattle, WA
Your Impact
At Axon, we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require a lot of technology and a world class team to support it. As an Endpoint Engineer, you will be at our front line and in the most outwardly facing position within our IT organization. Your days will be spent as an enabler, a facilitator, and a supporter of a high performing and fast paced technology company.
Your Day to Day

• Acts as the primary technical contact for their office or region for both internal and external parties
• Accepts escalations from the local IT Team or from users related to technical issues
• Responsible for scheduling technical resources and availability for office events or off hours IT needs
• Ensures team performance according to our job role baselines and providing technicians with regular feedback.
• Owns the recruiting, on-boarding and off-boarding of local IT Support staff. This includes conducting bi-annual reviews, merit, promotion and disciplinary discussions
• Maintains adequate IT inventory for their location including new hire equipment and onsite availability of emergency computer stock and convenience items like cables, adapters and accessories
• Monitors and maintains IT Endpoint equipment in their region such as conference rooms, scheduling tools, digital signage and presentation equipment
• Act as a technical escalation point or find appropriate resources to provide an escalation point for the local team as needed
• Acts as primary POC for internal policy and process improvements impacting their site or region
• Monitors the incoming unassigned ticket queue with all incident tickets assigned within 6 business hours

Basic Qualifications

• Thorough understanding of using core IT systems (Service Now, JAMF, Ivanti, BeyondTrust, Zoom, Okta, 0365, Active Directory)
• Positive desk-side manner and interactions with users
• Escalates tickets and issues appropriately (complete info documented, to the right people, before the problem grows)
• Maintains SLA's for tickets in their queue meeting 70% or better adherence
• Actively studying using tools like Pluralsight or other certification tracks
• Consistently works in a way that is in line with our audit and infosec policies that does not result in the creation of any new audit operational findings
• Experience mentoring junior members of the team
• Experience presenting and interacting with executives

Preferred Qualifications

• Bachelor's Degree
• Scripting knowledge for Mac or Windows
• Experience supporting conferencing, scheduling and collaboration tools
• Proven ability to build things that scale
• Demonstrates pride and ownership in their work

Compensation and Benefits

• Competitive salary and 401K with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with real police officers in real life situations, see them use technology, get inspired
• And more...