Due to COVID-19, Knock is currently operating as a remote company and all interviews will be conducted over phone or Zoom video calls. We plan to return to an office setting eventually, but that timeline has yet to be determined. When we do re-open our office, we will do so in a manner that is safe and comfortable for our employees and partners. We will continue to be remote-friendly for most employees and have opened up most of our positions to be either Seattle-based, hybrid office/work from home, or completely remote. It is also important to note that we are only able to hire employees who are eligible to work and are based in the US.

The Role

The Engagement Manager (EM) at Knock is a critical member of the Onboarding Services team. You will be working closely with new and existing Knock customers to ensure onboarding projects achieve desired outcomes and are delivered on-time and within scope.

As an Engagement Manager you are a project manager at heart and love to partner with customers. You are a master at building and maintaining internal relationships to promote cross-departmental initiatives. The ideal candidate for this role possesses a robust project management background, is a strong communicator, and has an unnatural ability to resolve conflicts.

The Team

The Onboarding Services team is a collaborative group that enjoys creating long-term success for our customers. Our goal is to embed the Knock platform into our customers’ businesses and provide best practices for users. We create thorough project plans to guide customers through the onboarding process from account setup through their go-live date and the critical initial weeks of usage. We’re experts in change management and love seeing new customers turn into Knockstars. We also like to geek out over a nice gantt chart with well-defined task dependencies.

Day to Day

• Be comfortable owning a schedule variance target, ensuring projects are on-time and within scope
• Be the project manager for multiple concurrent enterprise onboarding projects
• Build and maintain strong relationships with internal teams at Knock
• Quickly establish and nurture a positive rapport with customer stakeholders
• Drive onboarding efforts of new and existing customers by understanding business objectives and partnering with the project team to prescribe best practice recommendations in order to achieve stated goals
• Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality
• Create weekly status reports and communication plans to internal and external stakeholders
• Proactively communicate with customers during onboardings, mitigating project risks
• Escalate product blockers to the appropriate internal channels to ensure onboarding projects stay on track
• Maintain a deep understanding of the Multifamily industry and the Knock product to be a trusted advisor with your clients
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature capabilities of the onboarding team
• Work with sales to scope and estimate opportunities

30 / 60 / 90 Day Expectations

• 30 days - You will have a firm understanding of the Knock product, as well as the customer onboarding process. You should be establishing relationships with cross-departmental and Onboarding Services colleagues that will assist in your projects’ successes
• 60 days - You should be successfully leading low-scope customer projects. Continue to strengthen your internal Knock relationships and processes with colleagues
• 90 days - You will be leading increasingly complex customer projects. You will be interfacing with Customer Success leadership and other key stakeholders to provide status updates and escalate project blockers

Basic Qualifications

• 3+ years of experience in professional services, management consulting, or project management
• Comprehensive experience managing enterprise software onboarding projects
• Exceptionally organized
• Ability to understand and document business requirements and provide recommendations by actively listening and asking probing questions
• Track record of promoting and leading initiatives with cross-functional teams to enhance strategic processes
• Strong communication, presentation, leadership, and relational skills
• Executive presence and confidence in communicating with business, technical, and C-level stakeholders
• Skilled in creating structure in ambiguous situations to promote a plan of action
• Dynamic and adaptable, not easily flustered when faced with roadblocks
• Up to 25% travel to customer on-site locations for kickoff and discovery meetings
• Bonus points: multi-family industry experience

Why You'll Love It Here!

• You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
• You are comfortable taking risks and thinking outside the box.
• Being part of a great team with solid infrastructure in place.
• You want an opportunity to win, drive change and be in an environment that will optimize for your success.
• You embrace our set of core values - determination, excellence, trust, and community.
• Competitive cash and equity compensation.
• 100% medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
• Flexible time off & paid holidays.
• Parental leave program.
• 401k to help you save for the future + a company match!!!
• Learning & Development assistance.
• We like to do fun things together (Virtual for now!) such as conferences, off site retreats, and happy hours.

About Knock

We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. 

We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.

In February 2021 we raised an additional $20 million in a growth funding round led by Fifth Wall, the largest venture capital firm focused on the global real estate industry and the clear leader in PropTech investing. This investment, our largest fundraise to date, will be invested directly into further innovation on behalf of the awesome #multifamily industry: http://bit.ly/knock-5thwall

Past investors include Madrona Venture Group, Lead Edge Capital, Seven Peaks Ventures and Second Avenue Partners.

Our Values

To be successful and recognized as a high performer at Knock, you should naturally encompass our core values: Determination, Excellence, Trust and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar attitude with them to work every day.

At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Awards

We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:

2021 Built In Seattle's 100 Best Places to Work

2021 Built In Seattle's 50 Best Small Companies to Work

2021 Best Places to Work Multifamily®

2021 Best Places to Work Multifamily® for Women

Important Information

Knock is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all, and encourage all to apply!

Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join Knock. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements.

Knock uses the E-Verify employment verification program.