Account Support Manager, Enterprise
Sorry, this job was removed at 10:57 a.m. (PST) on Friday, May 24, 2019
By clicking Apply Now you agree to share your profile information with the hiring company.
Account Support Managers work cross-functionally to support Stripe’s largest and most complex Enterprise users. We implement and operationalize solutions that enable them to grow their business with Stripe.
You will:
- Provide a ‘Gold Standard Experience’* to your assigned accounts’ key stakeholders.
- Work with the wider Operations Org to provide current state, resources and knowledge to enable `Gold Standard Experience`* across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development.
- Foster long term user relationships that grow loyalty to Stripe and Stripe products.
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion.
- Work closely with the Account Management and Technical Account Management teams as part of a larger effort to support these users on Stripe.
- Lead user facing meetings both in person and through video chat.
- Collaborate on the continued design of the Enterprise support offering.
*Gold Standard Experience is fast, concise, human, accurate, and informed
The ideal candidate is:
- 2+ years experienced in client facing work
- A strong product generalist who is energized by the challenge of solving difficult user related problems.
- Someone who has demonstrable communication/technical skills and has worked in a customer-facing role.
- Able to quickly prioritize and respond to fluctuating, high-impact, urgent asks from multiple channels including Slack, video conference, email, in-person, etc.
- Operationally savvy, with an ability to identify and eliminate process friction.
- Professional, confident and collaborative with users ranging from Customer Success Agents to Executives.
- Practiced in small to medium scale project management.
- Organized and self-starting
- Able to travel up to 10%
Read Full Job Description