Account Support Manager, Enterprise

| Seattle
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Account Support Managers work cross-functionally to support Stripe’s largest and most complex Enterprise users. We implement and operationalize solutions that enable them to grow their business with Stripe.

You will:

  • Provide a ‘Gold Standard Experience’* to your assigned accounts’ key stakeholders. 
  • Work with the wider Operations Org to provide current state, resources and knowledge to enable `Gold Standard Experience`* across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development.
  • Foster long term user relationships that grow loyalty to Stripe and Stripe products.
  • Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion.
  • Work closely with the Account Management and Technical Account Management teams as part of a larger effort to support these users on Stripe.
  • Lead user facing meetings both in person and through video chat.
  • Collaborate on the continued design of the Enterprise support offering.

*Gold Standard Experience is fast, concise, human, accurate, and informed

The ideal candidate is:

  • 2+ years experienced in client facing work
  • A strong product generalist who is energized by the challenge of solving difficult user related problems.
  • Someone who has demonstrable communication/technical skills and has worked in a customer-facing role.
  • Able to quickly prioritize and respond to fluctuating, high-impact, urgent asks from multiple channels including Slack, video conference, email, in-person, etc.
  • Operationally savvy, with an ability to identify and eliminate process friction.
  • Professional, confident and collaborative with users ranging from Customer Success Agents to Executives.
  • Practiced in small to medium scale project management.
  • Organized and self-starting
  • Able to travel up to 10%
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Location

920 5th Avenue, Seattle, WA 98104

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