Experience Management Scientist, Customer Experience

| Seattle

Why Qualtrics?

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations handle the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

A Day in the Life

This position is a senior role that will focus on creating scalable solutions that will bring impact to current and prospective customers. You will work to grow revenue as well as collaborate with the Customer Experience (CX) delivery and product teams at Qualtrics.

You will have a keen understanding of client needs in the world of customer experience programs. They will have experience designing large-scale programs within global organizations and have the skill to communicate industry trends at senior levels within their customers.

You will influence our customers and help them design and shape their future programs for organizations that are both mature and immature. You will understand the significant industry shifts taking place in customer surveys, and be able to design forward-thinking, innovative, and impactful solutions for clients.

You will be a strong presenter who represents Qualtrics at industry events and evangelizing the work we do with customers.

Finally, you will be inspired by and believe in our culture and values. You will believe in making work a positive experience for yourself and for your co-workers, and be willing to strap in and enjoy the ride!

Responsibilities

  • Develop and validate innovative, scalable pre-packaged solutions
  • Develop thought leadership content on a frequent basis, including academic and practitioner articles, joint publications, podcasts, conference presentations or webinars
  • Working with the Product team, help to develop new platform features
  • Provide post-sale consulting support to customers, this may include survey/assessment design, change management consulting, post-survey data analysis and interpretation, executive presentations, action planning consulting
  • Conduct, write and present on global research that aligns to the Qualtrics value proposition, at industry conferences and with specific customers
  • Where needed, contribute to product and business development activities

Qualifications:

  • 7+ years experience working with clients on their survey programs, customer assessment programs or Insights/Analytics function
  • A blend of agency-side experience as well as internal-client experience is ideal, although candidates from either side will be considered
  • Experience working with large and complex enterprises
  • Strong writing and presentation skills
  • Consultative and relationship builder who can quickly understand client needs and requirements
  • Have a strong understanding of good research methodology; item design and data collection
  • Able to analyze and interpret data, and report back insights to customers
  • Advanced degree (Ph.D. preferred)
  • Willingness and ability to travel up to 25-30%

What differentiates us from other companies

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work spacee
  • On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
  • We believe in sharing Qualtrics success which is part of the compensation for all employees
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We’re looking for A-players, not A-holes. We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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