Experienced Customer Support Specialist at Navigating Cancer

| Seattle
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Are you an experienced customer support person looking to make a real difference in people’s lives? As a Patient Support Specialist, you are the voice of Navigating Cancer, responsible for helping our customers (Oncology medical practices) and their patients have the best experience possible with our healthcare solutions. This position is Full-time & Pays $20.19 an hour.

 

Why work here? 
Come join our team and enjoy a supportive and casual work environment in downtown Seattle, 100% employer-paid medical, dental, and vision insurance for full-time employees, Paid Time Off, company paid ORCA card, office snacks, and the community of some amazing co-workers. 


Responsibilities:
 

  • Primary customer contact for the company.
  • Manage a high call volume. Comfortable calling clinic staff and patients of all ages as they navigate our software. 
  • Provide account management and technical support along with exceptional customer service, professionally represent the company when interacting with both medical clinics and patients.
  • Complete and maintain all required data entry, records and documents.
  •  Deliver consistently high customer satisfaction
  • Manage email appropriately, responding to customer inquiries in a timely manner.
  • Use our knowledge-base, team members and job tools to quickly and precisely resolve client issues.
  • Other duties as assigned.

Qualifications:
 

  • Experienced. You have at least 3 years of customer service experience, preferably in medical or SaaS field
  • Problem Solver. Ability to think on your feet. You love tackling a challenge and finding the best solution for everyone involved·
  • Communication. Excellent written and verbal communication skills.
  • Proficiency with Google Solutions & Microsoft Office products
  • Detail oriented and proficient in multi-tasking, juggling email and phone support, and meeting deadlines.
  • Strong organizational skills.
  • Capacity to work as a team and independently.
  • Proficiency using Salesforce or similar CRM tools
  • Spanish language a plus.
  • Must be able to pass a pre-employment drug test and background check.

How you should apply:

1. Submit a resume

2. Include a brief cover letter letting us know :

a.) Two customer service skills that you think would make you a great asset to our team

b.) If you would be available to work 7am- 4pm or 8am-5pm, M-F


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce PardotLead Gen

Location

Located in a historic building a block away from the Seattle waterfront and close to Pike Place Market, Pioneer Square, and some awesome coffee shops

What are Navigating Cancer Perks + Benefits

Navigating Cancer Benefits Overview

- Work from anywhere
- Employer paid medical, dental and vision
- 401K + ROTH option
- Paid maternity/ paternity leave policy
- ORCA passes for commuting
- Educational stipend
- Central location equidistant from Pike Place Market and Pioneer Square
- Company sponsored lunch every Monday and monthly Waffle Wednesdays

Culture
Eat lunch together
We have multiple areas in the office where people congregate during lunch to hang out with their fellow team members.
Intracompany committees
Navigating Cancer has an activities committee that are made up of volunteers to help create all the fun team building activities we do. Examples include ski trips, happy hours, online games, etc.
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
One of the oldest buildings downtown, this is a great space with exposed brick & beams. Conference rooms for meetings and brainstorming sessions w/ an open floor plan for a collaborative team feel.
Diversity
Dedicated Diversity/Inclusion Staff
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $1500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Navigating Cancer has an optional FSA plan that includes childcare benefits.
Generous Parental Leave
Flexible Work Schedule
Navigating Cancer provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Our remote work program includes work from home 1 day per week or work remotely on occasion as needed.
Family Medical Leave
Company sponsored family events
Navigating Cancer loves to get the whole team together, including family & children for our annual summer BBQ.
Vacation & Time Off Benefits
Generous PTO
Navigating Cancer employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available
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