Description

Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers.  We provide a superior customer experience, extraordinary value and industry leading product quality and style.  We obsess about our customers and are passionate about providing each customer with an amazing experience. 

We embrace a culture of adaptability.  Our team is nimble, innovative and resourceful and makes an impact on both the business and each individual customer’s personal experience.  We value hard-work, flexibility and curiosity and collaborate to creatively solve problems, constantly improve and implement meaningful changes.  Our team celebrates achievements and is inspired by success.

Blue Nile is looking for a passionate and talented Fraud Prevention Specialist to join our Loss Prevention Department’s Order Review/Fraud Prevention Team.  Our customer service goal is to enhance and grow the brand connection experience for our Blue Nile customers. This position efficiently reviews a high volume of customer orders and e-mails each day, interacting with customers, financial institutions, and cross functional teams and performs fraud prevention activities, order review and processing as well as researching and solving post-sale issues.

Responsibilities:

• Accurately review and efficiently process all orders within service level agreements.

• Proactively read and take action on daily operations updates as needed

• Communicate with credit card companies, banks and financing companies to authenticate and authorize purchases
• Assess risk and research potential fraudulent orders and communicate with internal risk management team providing relevant information to prevent credit card fraud and identify theft
• Identify fraud trends and organized fraud groups
• Actively participate in required training and development to maintain current knowledge of fraud prevention processes, tools and trends
• Develop and complete special projects as assigned by the Senior Manager of Loss Prevention
• Liaison with local, state and federal law enforcement and refer information for investigation and possible criminal prosecution
• Successfully conduct order review and fraud prevention investigations utilizing established investigative procedures and techniques
• Manage the order review queue to meet established deadlines

 Qualifications:

• Ability to resolve conflicts in facts and evidence
• Previous fraud or loss prevention experience preferred
• Ability to successfully manage peak volumes and shifting priorities in a dynamic work environment
• Ability to conduct interviews and investigations to recognize, explore and exploit leads, detect discrepancies in evidence/information and distinguish between relevant and irrelevant data for the purpose of preventing fraud
• Expressed commitment to the principles of quality performance, continuous improvement and workplace excellence
• Consistently maintains the highest levels of professionalism and integrity in discharging the duties of the position and managing highly sensitive PII and PCI data
• Exhibits a high degree of tact, diplomacy and superior judgment when interacting with internal/external clients and customers
• Ability to successfully interact and problem solve with peers in a productive and mutually respectful environment
• Incumbent is available to work flexible working hours/shifts (including weekends) to meet the organizational and programmatic needs of the Loss Prevention Department – Order Review/Fraud Prevention Group
• Expressed commitment to the Blue Nile rules of conduct and ethics

• Ability to adapt to changing priorities, meet deadlines and work well under pressure
• Excellent verbal and written communication skills
• Demonstrated openness, enthusiasm, assertiveness, dependability and self-motivation
• Ability to work with minimal supervision
• Excellent time management and organizational skills

What we offer:

• Medical, Dental, and Vision Healthcare Coverage
• 401(k) with Company Match
• Paid Vacation
• Competitive Salaries
• Transportation Allowance
• Employee Discount
• Employee Referral Bonus
• Fitness Center Discount