Funko Overview

Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.

But what does Funko do?

Funko is a purveyor of pop culture, making and selling license-focused collectibles. We’re based in Everett, WA where we have a store that delights kids of all ages (kids at heart included). We currently hold hundreds of licenses for franchises ranging from Marvel to Harry Potter, giving us the rights to create tens of thousands of characters—one of the largest portfolios in the pop culture and collectibles industry. We take your favorite characters and turn them into adorable, or sometimes scary, collectible figures. Our most famous line, Pop! Vinyl, has millions of fans around the world. 

The Fulfillment Operations Supervisor leads the timely fulfillment and distribution of customer orders. This role supervises the fulfillment and warehouse processes including receiving, inventory management, picking, packing, and shipping. The Supervisor will also be responsible for leading, coaching and developing fulfillment staff. 

Your Super Powers in Action

• Work closely with Business Operations to support the design and implementation of approved processes. Drive cost effective practices aligned with the strategic direction of Operations.
• Oversee the tactical execution of the fulfillment and distribution teams, including all related duties such as: scheduling, resource planning and internal audit of business processes.
• Work closely with the Fulfillment Center Operations Manager to successfully execute the strategic direction of Operations.
• Work closely with the Fulfillment Center Operations Manager to identify and propose solutions for operational efficiencies and employee or team development.
• Assist the Fulfillment Center Operations Manager in driving key performance metrics in the areas of safety, quality, delivery and costs to achieve departmental goals.
• Train and directly supervise area leads to ensure all fulfillment employees are maintaining compliance with standard work practices.
• Responsible for safety of the Fulfillment Distribution Center personnel; timely completion of incident reporting as required.
• Teach Standard Work and associated processes in all Distribution Center work areas.
• Build and maintain analytics; aggregate data and report trends.
• Work with the warehouse Facilities team to ensure all equipment issues are reported and equipment is maintained in optimal operational condition.
• Ensure accurate and timely resource planning including labor requirements to meet customer demand.
• Align with the business partners to resolve issues and ensure the highest level of service.
• Manage performance through motivation, mentoring and coaching.
• Improve employee engagement by communicating a clear vision of operations strategy.
• Monitor employee attendance, productivity and other performance indicators; take appropriate corrective action as required.

Must-Have Super Hero Gadgetry

• Experience directly managing fifty or more members in a high-paced, large scale distribution warehouse.
• Proven analytical, organizational, tactical and time management skills with the ability to prioritize tasks.
• Working knowledge of automated distribution and warehouse management systems.
• Ability to teach Lean principles including Standard Work, 5S and Kanban and problem-solving methodologies such as DMAIC and/or 8-Step (TPS standard.)
• Strong interpersonal communications skills.
• Working knowledge of Microsoft Office.
• Flexibility to support a multi-shift operation.
• Ability and passion to learn new fulfillment methodologies – absorb new information and concepts quickly.
• Strong sense of urgency required to work in a fast-paced environment.
• Responsibility, maturity and leadership ability.
• Initiative to work with minimal instruction or direction.
• Three or more years of retail distribution experience (business or consumer).
• Associates Degree or equivalent work experience.

Work Environment

• The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to stand for long periods of time; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand and walk. The employee must frequently lift up to 35 pounds and occasionally use a pallet jack to move product weighing up to 525 pounds.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

What Funko OffersFunko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel! Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.