LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are. 

We are seeking a Global Head of AI Partner Ecosystem to scale and manage the success we are having distributing our solutions through partners; providing professional services through these partners; and embedding LivePerson solutions into popular marketing, customer care, and internal IT technologies. Key partners include major systems integrators, business process outsourcers, and software companies. Our platform is also pre-integrated with popular consumer experiences including SMS, Facebook Messenger, WhatsApp, and Apple Business Chat. 

You and your team are responsible for the partnership strategy and building the supporting distribution and technology partner ecosystem. Success is measured by sales and product usage growth. Your role reports into our Global Revenue Organization, and our Global Product and Technology is a key internal stakeholder crucial to its success. 

You will own the management of LivePerson enablement programs aimed at partner seller and professional services teams. 

You will identify integrations and co-development opportunities, providing business oversight of these product development efforts so that they achieve their goals in the market. 

You will use these relationships to multiply the value we derive from our conversational solutions, which are widely recognized as the world’s best. Forrester, for example, just ranked us as Leader in their Digital First Customer Service Solutions, and Fast Company rates us among the World’s Most Innovative Companies.

You will thrive here if: 

• You can operate in a fast paced, dynamic environment
• You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)
• You believe data-led decision making is the norm
• You see feedback or failure as motivation to learn and to grow 
• You relate to our core principles and want to work with experts in their respective fields

Specific responsibilities include:

• Leading a partnerships team tasked with establishing new partnerships and achieving “sell through” and usage targets among the partner base
• Successfully enabling the partner ecosystem to not only sell our solutions, but also support their delivery and management. This includes development and management of supporting technologies and training content. It is measured by solutions usage and end customer satisfaction. 
• Knowledgeable of LivePerson’s entire product suite so that you and your team can bring a vision for conversational solutions to partners, identifying appropriate go-to-market strategies and integrations
• Spending a significant amount of time in the field directly interacting with partners, end customers, and our sales teams
• Coordinating resources with our internal marketing and sales teams on partner support and joint pursuits. 
• Coordinating resources with our customer success and professional services organizations, both of which are supported by partners 

We are an expert based culture and looking for leaders who can demonstrate the following:

• You have deep leadership and partner management experiences, including at least 10 years of direct team management experience in an Enterprise partner environment. 
• You have a proven track record of developing and closing eight figure partnership transactions and mentoring teams so that they can as well.
• You have a proven track record exceeding sell-through quotas and developing innovative technology partnerships with C-level decision makers.
• You have a consultative background with influential communication skills that enables you and your teams to cultivate and assure the success of our partners. 
• You are intimately familiar with how the Digital, Call Center, Marketing, IT and procurement process works within Fortune 1,000 partners and accounts.
• You are data driven, using data to not only achieve predictable results but also make informed decisions about which partners and integrations to focus your resources on.
• You are a team player inside and outside LivePerson. 
• You observe ethical behavior at all times, leading by example.
• You are an elite leader able to coach and mentor their team along these same dimensions.   

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. You’ll have great benefits plus flexible time off and free lunch on fridays. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.