Global Head of Operational Excellence

| Seattle
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The opportunity:

Flexport is building the platform for logistics. Our mission is to make global trade easy for everyone and to unite the world in a seamless web of global trade. As the Global Head of Operational Excellence, you are designing the future of the freight forwarding application.

This is a highly complex role with global cross-functional scope across multiple logistics, trade and financial services, and foremost - a hybrid between business and technology. In the past 7+ years, Flexport has built the leading user experience in global logistics. The next step is to define the leading standard for cost and quality.

You will:
  • Lead the Global Operations Strategy and Excellence program by designing the vision and blueprint for the end-to-end global freight forwarding operations
  • Define the operational roadmap towards our vision by setting and aligning priorities and goals with business and technology leaders to achieve service quality and efficiency targets
  • Drive end-to-end operational process redesign across functions - including Customer Solutions, Supply Chain Operations, Trade Lane Management, Finance, Customs, Compliance and Data Services - for all modes and across Flexport teams and partners
  • Drive the collaboration with Software Design, Product, and Engineering leadership to turn operational vision into a highly automated reality
  • Support global business leaders to achieve their cost and quality targets by providing methodology, best practices, tools, and resources to drive continuous improvement
  • Lead change management through creating a high motivation culture of experimentation, iteration, and rapid decision making - leading to high performing teams and continuous improvement
  • Lead internal communication rhythm to effectively provide updates of progress, performance, key issues, and blockers that may impact business attainment or critical program and project completion
  • Lead a professional team of program and project managers to engage in strategic planning, align priorities, drive execution of key initiatives/operations improvement, and scale best practices
You should have: 
  • 15+ years of experience in operations and operational excellence roles in the supply chain or logistics industry in North America, Asia, and Europe
  • The ability to design, develop, and implement a visionary operating roadmap (process and automation) for a global, multi-product network business
  • Demonstrated proficiency in product development lifecycle and experience in translating business requirements into systems and product roadmaps together with Design, Product, and Engineering teams
  • Proficiency in setting priorities through a robust ROI framework that bridges business needs and platform requirements
  • Deep appreciation for W.E. Deming and Toyota Production System
  • Demonstrated proficiency in driving continuous improvement with all levels in the organization. You lead through influence with strong stakeholder and program management skills
  • Excellent communication skills - you like to keep things simple
About Flexport: 

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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