Role Description

We're looking for someone who has a solid understanding of immigration and mobility activities to join the Dropbox team. The Global Mobility Specialist is a member of our People Operations team who provides guidance to internal partners and Dropboxers regarding mobility-related policies and practices, coordinates mobility activities, and facilitates a seamless mobility experience.

Responsibilities

• Serve as main point of contact for global mobility Tier 1 matters within case management system, ServiceNow
• Communicate updates, recent policy changes and guidelines on U.S. immigration to employees, HR and management tactfully and diplomatically
• Provide day-to-day coordination with cross-functional stakeholders (e.g. HRBPs, Recruiting, etc.) and quality assurance for global mobility programs and tasks - anticipating, escalating, and resolving issues and related matters as necessary
• Act as a main point of contact for Dropboxers throughout immigration and relocation lifecycles, and ensure an excellent employee experience at each stage in the process
• Be responsible for end-to-end case management and monitoring of domestic and international mobility cases
• Process high-volume Virtual First relocation initiatives for Dropboxers moving to distributed locations
• Work closely with external immigration counsel to ensure adherence to compliance, service level standards and communication protocol
• Provide ad hoc support for People Operations team as needed

Requirements

• BA/BS degree in relevant fields or equivalent practical experience
• At least 2+ years of experience in a Global Mobility role 
• Experience in an HR Operations role
• Experience as a paralegal or case manager in an immigration law firm environment required
• Microsoft Office Suite & Google Suite proficiency (PowerPoint, Word, Excel, Gmail, Google Calendar, etc)
• Experience with ServiceNow, Workday, and Greenhouse
• Demonstrated success working in a high-volume and fast-paced environment 
• Excellent written and verbal communication skills with a passion for exceptional customer experience
• Attention to detail and organization; able to balance multiple projects and deliver on SLAs on a daily basis
• Strong interpersonal, teamwork, and organizational skills, comfortable interacting with all levels of the organization
• Willing to work on a broad variety of matters - learning new things is exciting and has a strong willingness to roll-up-your-sleeves and help where needed
• Process-driven with strong problem-solving skills abilities
• Detail-oriented, with the ability to efficiently troubleshoot and manage complex situations
• Immigration/external vendor management