Global Solution Director - Education at ServiceNow

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Global Solution Director, Education
Location: Remote, MN; Remote, TX


Reports to: Area Vice President, Industry Development and Innovation

ServiceNow is changing the way people work. With a service-orientation toward automating the workflows for industries by simplifying and speeding up unstructured work, remedial tasks, and processes that make our day-to-day work life easier; essentially, we help digitally transform our customers to a modern digital enterprise that operates faster and more efficiently so businesses can scale more cost effectively than ever before.

This executive role is an exciting opportunity to join one of the fastest growing cloud software companies in a highly visible role with massive potential impact. 

To propel our next phase of growth, ServiceNow is investing in a developing a Vertical Solutions organization. We’re building a team of entrepreneurial and collaborative individuals who are passionate about the opportunity to transform the Education Industry leveraging ServiceNow’s powerful digital workflow platform. 

You will be joining a team that is digitally transforming the Education Industry by partnering with leading Education Companies across the globe. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

The Position

To assist our Education customers in their Digital Transformation efforts we are seeking a Global Solution Director within our Vertical Solutions organization. We are seeking an industry innovator within the Education industry to help our customers enable their digital transformation strategies by leveraging their investment in ServiceNow. The right person will have worked in a Global 500 Education company and spent time in the business in a Go-to-Market (GMT) role defining business workflows to automate business services and/or a Solution Director role within a leading consulting/software company.

What you will do in this role:

  • Work closely with Account Executive and Solution Consultant as an industry expert to define the solution plays for the education industry to grow the Annual Contracted Value (ACV).
  • Provide thought leadership and collaborate with internal ServiceNow business units to create repeatable solutions that could lead to creation of a product
  • Define and lead the development of world class Education use cases to be developed on the ServiceNow Platform
  • Create first call decks for account executives to use with their prospective clients.
  • Create battle cards that guides and account on how to pursue a education opportunity by solution play
  • Harvest customer wins to assist with the development of industry case studies
  • Create deep dive solution content for Solution Consultants in the field
  • Create enablement content to educate the field teams on the Education industry
  • Work collaboratively to ensure global alignment for Education sales and solution plays.
  • Work with our partners to scale industry solutions in the marketplace

The Person

The individual for this role will have specific knowledge of leading innovations, workflows and integrations that enable the Education industry related to Digital Transformation efforts. In this role we are looking for an individual to help lead the creation of innovative Education solutions by defining the workflows and integrations needed to automate the industry. You will need to thoroughly understand the client experience and the workflows associated with the Education Customer Journey.

The ideal candidate will have demonstrated ability in the following key areas: 

  • Fifteen plus years performing Industry advisory services. This individual must be a practitioner within the Education industry. You must have lived within the industry, not just know about it on paper. And one must have relevant examples of business solutions you have designed and developed that have innovated the industry. The perfect balance in this role would be someone who worked for a leading education company and spent part of their career performing advisory services for a leading consulting company.
  • Ten plus years leading innovative solution design within the Education Industry
  • Five plus years of pre-sales experience within a consulting organization and experience developing and growing CxO level relationships
  • Proven record of building strong cross organizational relationships on a global scale
  • Consultative Selling (question-based selling, positioning services)
  • Ability to communicate complex topics in plain English to CxO level executives
  • Intrinsically curious and passionate about researching current and emerging trends in Education and other supporting industries.
  • Experience in matrixed management environments and strong stakeholder management skills.
  • Added value for being able to use Design Thinking to create journey maps to define customer solutions
  • Bachelor’s degree required; Master of Computer Science is a plus
  • Willingness to travel 20% of the time

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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