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Guest Experience Coordinator

| Seattle
About Geocaching HQ
We are the global headquarters for the game of geocaching. Our apps and Geocaching.com website allow a community of more than 10 million people to join in a real-world treasure hunt. 
Our mission (and yours should you choose to accept it) is to inspire and enable discovery, exploration, and adventure. Basically, everyone’s job here is to enable millions of people to have fun outside. How cool is that?

Position Overview
As the Guest Experience Coordinator, you are the face of Geocaching HQ to visitors from all over the world. 
You will hold down the fort, in the HQ Visitor Center. As a natural social organizer, you will provide a positive and memorable experience for all guests at Geocaching HQ. 

What You’ll Do
  • Provide world class guest service to visitors and HQ employees, from answering questions (big and small) to offering local recommendations of things to do and see.
  • Steward the HQ geocaches, ensuring that they are up-to-date and well maintained
  • Act as the point person for administrative tasks related to Geocaching HQ’s reception area
  • Support HQ merchandise program, including managing retail space and operating POS system
  • Promote and enhance Geocaching HQ’s professional identity through interactions with visitors
  • Edit, update, and manage visitor information systems and scheduling
  • Collaborate with other departments on special initiatives and projects
  • Act as the point person for administrative tasks related to Geocaching HQ’s reception area
  • Manage and respond to requests for event donations and gifts
  • Communicate regularly with geocachers across multiple channels, answering customer service questions
  • Problem solve and herd cats, as required

What We’re Looking For
  • Passion for geocaching 
  • Proven ability to understand the big picture, while attending to the details to ensure day-to-day operations run smoothly
  • Ability to balance needs of the community and the business
  • Outstanding organizational skills and attention to detail
  • High-level communication skills – both written and verbal
  • Strong interpersonal and negotiation skills 
  • Demonstrated ability to troubleshoot and problem-solve effectively
  • Demonstrated ability to manage a project or task from beginning to end
  • Proficiency with databases, web applications, and Google docs

Behaviors
  • Eager to participate in and contribute to the geocaching community
  • Leads by example and exemplifies Geocaching HQ’s values in actions and behaviors
  • Maintains high level of integrity, confidentiality, and discretion 
  • Is a self-motivated and self-directed individual focused on team accomplishments
  • Is ready to “bring it” when faced with large challenges
  • Demonstrates strengths in strategic thinking, relationship building, and negotiating
  • Uses independent judgment to plan, organize, and prioritize workload, i.e. “gets it done”
  • Has a desire to learn; is a quick study with new concepts, systems, and technologies
  • Exhibits tact and proper judgment under pressure and in sensitive situations
  • Takes smart risks and owns up to mistakes

Bonus Points
  • 1 to 3 years relevant experience
  • Fluency in German, French, or Dutch is preferred

Physical Demands and Work Environment
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time. In this position you must be able to regularly lift and/or move up to 50 pounds
 
This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.

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Location

837 N 34th St. , Seattle, WA 98103

What are Geocaching HQ Perks + Benefits

Geocaching HQ Benefits Overview

In addition to two hours of paid geocaching outings a month, employees enjoy a variety of benefits including a stocked outdoor gear closet, communal eating space with catered lunches and endless snacks, unlimited ski/snowboard lift tickets, outdoor activity reimbursement, internal geocaching program with global travel opportunities, healthy work/life balance, and comprehensive health coverage.

Culture
Volunteer in local community
Cache In Trash Out® (CITO) is an environmental initiative supported by the geocaching community. Since 2002, CITO has helped preserve the natural beauty of cache-friendly spaces.
Friends outside of work
Eat lunch together
Intracompany committees
Employee fun committee (affectionately coined, Lackey Council), Encompass (diversity, equity, and inclusion focus), Green Team (to continue our environmentally-conscious practices), and more!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Geocaching HQ's team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
0-2 years: 3 weeks (120 hours) 2-4 years: 4 week (160 hours) 4+ years: 5 weeks (200 hours)
Sabbatical
4-week paid sabbatical every seven years
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees A parking subsidy.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Dog-friendly office, squad/club opportunities (cork squad, Green Team, keg squad, etc.), 4-week paid sabbatical every seven years, ping pong/foosball/shuffleboard tables, and commuter benefits.

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