Guest Experience Coordinator
Guest Experience Coordinator We are the global headquarters for the game of geocaching. Our apps and Geocaching.com website allow a community of more than 10 million people to join in a real-world treasure hunt. Our mission (and yours should you choose to accept it) is to inspire and enable discovery, exploration, and adventure. Basically, everyone’s job here is to enable millions of people to have fun outside. How cool is that? Position Overview As the Guest Experience Coordinator, you are the face of Geocaching HQ to visitors from all over the world. You will hold down the fort, in the HQ Visitor Center. As a natural social organizer, you will provide a positive and memorable experience for all guests at Geocaching HQ. What You’ll Do ● Provide world class guest service to visitors and HQ employees, from answering questions (big and small) to offering local recommendations of things to do and see ● Steward the HQ geocaches, ensuring that they are up-to-date and well maintained ● Support HQ merchandise program, including managing retail space and operating POS system ● Promote and enhance Geocaching HQ’s professional identity ● Edit, update, and manage visitor information systems and scheduling ● Collaborate with other departments on special initiatives and projects ● Act as the point person for administrative tasks related to Geocaching HQ’s reception area ● Manage and respond to requests for event donations and gifts ● Communicate regularly with geocachers across multiple channels, answering customer service questions ● Problem solve and herd cats, as required What We’re Looking For ● Passion for geocaching ● Proven ability to understand the big picture, while attending to the details to ensure day-to-day operations run smoothly ● Ability to balance needs of the community and the business ● Outstanding organizational skills and attention to detail ● High-level communication skills – both written and verbal ● Strong interpersonal and negotiation skills ● Demonstrated ability to troubleshoot and problem-solve effectively ● Demonstrated ability to manage a project or task from beginning to end ● Proficiency with databases, web applications, and Google docs ● The ability to communicate at a professional level in a second language is strongly desired (German, French, or Dutch in particular) Behaviors ● Eager to participate in and contribute to the geocaching community ● Leads by example and exemplifies Geocaching HQ’s values in actions and behaviors ● Maintains high level of integrity, confidentiality, and discretion ● Is a self-motivated and self-directed individual focused on team accomplishments ● Is ready to “bring it” when faced with large challenges ● Demonstrates strengths in strategic thinking, relationship building, and negotiating ● Uses independent judgment to plan, organize, and prioritize workload, i.e. “gets it done” ● Has a desire to learn; is a quick study with new concepts, systems, and technologies ● Exhibits tact and proper judgment under pressure and in sensitive situations ● Takes smart risks and owns up to mistakes Bonus Points ● 1+ years relevant experience Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time. In this position you must be able to regularly lift and/or move up to 50 pounds. This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.
About Geocaching HQ