Head of Canada (Country Manager)

| Seattle
Who we are:
Rover.com connects pet parents with the nation’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.
 
We're headquartered in downtown Seattle. We're an agile, fast-growing startup, and our leadership comes from some of the country's most respected tech companies. Our Senior Leadership team has been recognized by Forbes, Seattle Business, and Geekwire. For the past three years we have been nominated as one of Seattle's "Best Places to Work" by Seattle Business Magazine, and celebrated awards in 2016 and 2017 by Seattle Met magazine and the Puget Sound Business Journal. We're also the recipient of World’s Most Dog-Friendly Offices in 2016 by Inc.com. Needless to say (but we're going to say it anyway)—we love dogs, and we wouldn't dream of going to work without them by our sides.
Who we are looking for:
We are looking for a Country Manager of Canada, one whose charter will be to own and accelerate country-wide growth in Canada. This position will live within Rover’s international team: a fast-paced organization that drives the launch and growth of the Rover platform into foreign markets. As Country Manager of Canada, you will be the strategic mastermind behind market acceleration, balancing supply and demand at the market level, and implementing and adapting key business policies for the Canadian marketplace. 
Your key measures of success will be year-over-year growth, hitting sitter acquisition targets, and improving new account conversion. As the P&L owner for Canada, you will also own and allocate Canada’s budget for owner and sitter marketing. Finally, as many of your levers for growth will be product-related, you will work cross-functionally to influence our product roadmap for Canada, then define and implement go-to-market plans for new features and product lines. 

Your Responsibilities:

  • Hit revenue and (new and repeat) bookings targets at the national and CMA level. 
  • Set the strategic priorities for Canada, and delegate those accountabilities out to appropriate business owners. Hold those owners accountable for the outcomes.
  • Partner closely with sitter and owner marketing teams and strategically deploy marketing dollars to maximize volume while minimizing costs. 
  • Design and execute tests to improve key business metrics including customer conversion, sitter engagement, and funnel efficiency.
  • Lead reporting and narrating insights on progress and goals to senior leadership and relevant stakeholders.
  • Provide insight into Canadian owners and sitters across the broader organization by providing data, feedback, and local market insights.
  • Partner with our Corporate Development team to establish strategic partnerships in Canada.
  • Serve as the point person for all legal and government affairs issues at the national and regional level. 
  • Partner closely with the International Product Managers to drive platform changes to solve the unique challenges of Rover Canada (ex: sitter funnel improvements, language localization, marketing restrictions, contract employment laws, etc.).

Requirements:

  • 5+ years of marketing, analytics, or operations management experience, with 2+ years of people management strongly preferred. 
  • Startup experience and online marketplace experience strongly preferred.
  • Demonstrated experience partnering with senior leaders across dynamic, matrixed organizations.
  • Experience partnering with diverse cross-functional teams to deliver critical business outcomes.
  • Experience developing, owning and driving market-level KPIs at various levels of establishment. 
  • Experience designing and executing A/B tests with high impact and broad visibility.
  • Strong analytical and data-driven decision making skills. Strong Excel required; SQL proficiency preferred.
  • BA/BS degree, advanced degree preferred.
  • Exceptional verbal and written communication skills.
  • This position will sit within Rover HQ in downtown Seattle. Minimal travel to Canada may be required.

Why We’ll Hire You:

  • You love a challenge and will never stop trying to exceed your goals. 
  • You thrive in a fast paced and rapidly changing environment, where ever-evolving opportunities and priorities motivate and inspire you. 
  • You are a cross functional powerhouse and servant leader, who knows how to motivate and influence stakeholders across the organization.
  • You have a tremendous bias for action. What you set out to do, you get done. 
  • You focus on the highest priorities and ensure that your projects will have significant impact.
  • You can flex between digging into the data to understand the problem, and know when to come up for air and drive solutions forward. 
  • You have a sense of humor, and an ability to roll with the punches whatever comes your way. 

Benefits of Working at Rover.com:

  • Competitive compensation 
  • 401k
  • Stock options
  • 4 weeks paid time off
  • Competitive benefits package, including medical, dental, and vision insurance
  • Commuter benefits
  • Bring your dog to work (and unlimited puppy time)
  • Doggy benefits, including $1000 toward adopting your first dog
  • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)
  • Free catered lunches semi-monthly
  • Regular team activities, including happy hours, snow tubing, game nights, and more
  • 50 free dog walks a year

Rover embraces diversity and opposes discrimination.
This position is based at Rover HQ in Downtown Seattle.
Candidates must be eligible to work in the US.

Read Full Job Description

Location

2101 4th Avenue, Seattle, WA 98121

What are Rover Perks + Benefits

Rover Benefits Overview

Working at Rover has a lot of benefits—and office puppies are just the start. From our home in the heart of downtown Seattle, we’ve built a close-knit team of developers, analysts, marketers, and customer support representatives, and we’re committed to growth, health, and joy across our community.

Dogs
We’ll provide $1000 to help you adopt or foster a dog. And whenever you need to get away, we’ll help cover your dog’s staycation with a Rover sitter.

Health & Welfare
Taking care of yourself and your health comes first. We offer a competitive benefits package that includes medical, dental, vision, life insurance & disability coverage.

Time Off
Family and life events will always trump business. We offer 4 weeks of paid time off annually, as well as 10 paid holidays.

Compensation
We offer competitive compensation as well as stock options, 401K, holiday pay, and pet assistance funds.

Parental Leave
Work shouldn't get in the way of life. That's why we offer 10 weeks of paid parental leave with up to an additional 8 weeks of short term disability pay (60%) to birth mothers.

Treats
Enjoy stocked fridges, coffee, soda, and lots of treats (for humans and dogs). We offer a company lunch two times a month for all employees.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily, cat friendly daily.

Additional Perks + Benefits

We host a wide variety of events including happy hours, ski trips, art classes, wine tastings and more. Whatever your passion, you’ll find like-minded friends at Rover.

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