About the Role:Our Manager, IT and Internal Tools will possess a wide-range of experience to be able to contribute to and manage all aspects of OfferUp’s IT systems. This will include maintaining a top-tier service-team and managing the long term vision of IT at OfferUp as we continue to grow and scale.

OfferUp’s IT environment is one with very little on-premise hardware. Our strategy is to leverage cloud-based services whenever possible. The majority of end user computers that we support are Macbooks. We continue to grow as a company, so our ideal candidate will have experience navigating the transition from a small to a medium size organization that enables a hybrid and remote workforce.

Here’s more of what you will get to do:

• Define, design, & implement technology solutions that align internal operations with the organization's strategic plan
• Drive an organizational focus on long-term goals while maintaining a healthy balance of short-term solutions.
• Validate and remediate technology solutions to align organization’s strategic plan
• Provide internal users with top-notch technical support and training
• Ensure the security of the business’ IT assets
• Plan for and ensure business continuity, compliance, and critical security requirements are met across the enterprise
• Manage the necessary security audit and correction activity to guard the enterprise against internal and external threats
• Lead, manage, and grow an existing IT team into a world-class organization
• Analyze the cost, value, and risks of information technology to advise the executive team and suggest actions
• Create, maintain and enforce written policies and procedures regarding information technology operations in the organization
• Provide escalation support for Systems Administrators and Help Desk Technicians
• Develop & track information technology annual operating and capital budgets
• Establish & maintain partnerships with IT vendors
• Work closely with all executives to create strategic plans for the business’s future growth

You’ll thrive in this role if you have: (All OfferUp employees are required to receive full Covid-19 vaccinations, per CDC guidelines. OfferUp will review accommodation requests due to a medical reason, or because of a sincerely held religious belief.)

• 10+ years of experience working in IT
• 5-7+ years of experience managing and growing people.
• Experience and insight on business strategy - an ability to participate in company level strategy conversation and map that to priorities.
• Creative problem solver - able to identify viable short and long-term solutions.
• Strong verbal and written communication to collaborate with engineers and executives
• Strong technical depth including excellent problem-solving skills
• Eligible to work in the United States