Company Description

Paying the right way, getting paid what you’re worth — it’s complicated, and it matters. Compensation used to be a dark art. Not anymore. PayScale helps employers and their employees understand the right pay for every position and effectively communicate about compensation. 

PayScale pioneered the use of big data and unique matching algorithms to power the world’s most advanced compensation platform and continues to be the compensation market leader, featured in G2 Crowd's 100 Best Software Companies for 2018, based on user reviews. 

We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Are you forward-thinking, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!

Job Description

• You are the front-person for all employee desktop support, being responsible for the charge in delivering awesome service.
• You're responsible for investigating, responding and solving requests for technical help from PayScalers.
• Prioritizing, assigning, and bringing up service requests as appropriate.
• Writing and updating self-help instructions to make it easy for employees to fix issues on their own if possible.
• Driving improvements to our help desk ticketing and tracking system on Zendesk to help all of IT deliver excellent service.

You will also be responsible for:

• Adding new hires and removing departing folks from systems like Active Directory, Exchange, payscale.com and others.
• Running and tracking purchase requests for new computers, software and peripherals and then installing them.
• You verify our back-ups of critical office data continue to function correctly.

The Person:

• Skilled at working with a variety of people across all levels of technical prowess.
• Excellent written and verbal communicator, able to simplify the toughest problems down to simple steps that anyone can follow
• Highly motivated and able to perform independently.
• A master juggler: you can juggle the myriad details of different employee requests all at once, prioritizing on the fly, making clear decisions with limited information and keeping everyone up-to-date when things change.
• Customer-service focused: zeal for delivering high-quality service to folks and passion to find new ways to constantly improve.

Qualifications

• 2+ of experience supporting end users.
• Experience running and reporting on a ticket system, prefer Zendesk.
• Experience solving problems Microsoft and Apple operating systems, business-class PC hardware and phones, applications and network connections.

Additional Information

Benefits & Perks – The Highlights:

• Unlimited Paid Time Off policy
• 10 paid holidays AND Summer office closure the entire week of July 4th
• Amazing Medical/Vision/Dental/Prescription coverage: 100% company-paid premiums for employees; 50% for eligible partners and dependents
• Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Competitive Maternity and Paternity Leave, and onsite Mother’s Room
• 401k which vests immediately, complete with company match
• Onsite bike storage, lockers, showers, and clothes dryer
• Ergo friendly chairs and sitting-standing desks
• Company-hosted happy hours every Friday afternoon
• Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)

Equal Opportunity Employer: PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.