The Help Desk Specialist will provide technical support to end users on a variety of issues via email/chat/video conference. They will identify, research and resolve technical problems utilizing effective tracking and monitoring tools and support documentation to ensure timely resolution. The Help Desk Specialist will serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (primarily Mac), and printer problems.

Primary Responsibilities

•  Provide day to day technical assistance and support for incoming queries and issues related to Mac systems, software, and hardware.
• Respond to queries either in person via the ticketing system 
• Install, modify, and repair computer hardware and software.
• Responsible for initial machine setup and configuration along with onboarding new users.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Maintains technology repair and spare parts inventory as necessary.

Required Education/Knowledge

• Must have demonstrated proficiency for all the responsibilities listed above
• Proven ability to interact with a variety of personality types
• Experience in troubleshooting and repairing Apple MacBook Pro’s, and peripherals
• Proficiency in Mac operating systems required.
• Ability to use basic networking troubleshooting tools required.
• 1-2 years Tech experience a plus
• Knowledge of MSFT Office Suite for Mac preferred
• Ability to research problems and evaluate solutions 

Benefits

• Full medical, dental, and vision benefits
• 401k Plan
• Flexible work and vacation schedules
• Transportation benefits
• Competitive compensation and equity
• Fully-stocked kitchen with healthy snacks and drinks
• Free catered Friday lunches
• Team building outside of the office
• Company bonding events throughout the year
• Open and spacious office, based in the heart of Seattle
• Great views of the city and Puget Sound
• Meaningfully contribute to a compelling vision
• Environment to do your best work

About Highspot
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, sales teams are able to stay connected to the best-performing content for each opportunity, customize and optimize their content, and more effectively engage with their customers and prospects. With 90 percent average monthly recurring usage and global support in over 125 countries, Highspot is the sales enablement industry's most trusted solution.
Equal Opportunity Statement
We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.