About the Company:

Qumulo is the leading file data platform for multi cloud environments, providing unrivaled freedom, control, and real-time visibility for file data at massive scale. Fortune 500 companies, major film studios, and the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features, a single solution for all workloads, and access to customer success experts on your schedule. 

At Qumulo we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we welcome and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About the Position:

Qumulo’s Help Desk Technician will own our IT team’s user support effort for our 330+ employees and assist as needed with other IT projects and initiatives. Primary responsibilities will revolve around our users and their equipment, but there should be ample opportunity to grow your skill set working with the rest of our ever-expanding infrastructure.   

Our ideal candidate can already handle most common help desk issues independently, and has a strong desire to learn more about networking, virtualization, scripting & automation, enterprise storage, and cloud computing.

Responsibilities:

• Incoming ticket triage and Tier 1 support
• Inventory tracking and organization
• Equipment purchasing
• User account provisioning
• Windows/Mac configuration and support
• Employee onboarding and training
• Creating and maintaining user facing documentation
• Desktop, laptop, mobile device and peripheral support

Qualifications:

• Excellent written and verbal communication skills
• Familiarity with Linux, Windows, and OSX operating systems
• Familiarity with Active Directory
• Strong problem solving skills with a can do attitude
• Ability to lift and carry 40lbs (desktops, displays, etc)
• Ability to script in bash and python a plus

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

Employment is contingent upon successful completion of background screening

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