Information Technology Lead at Stackline

| Seattle
Sorry, this job was removed at 4:27 a.m. (PST) on Wednesday, September 15, 2021
Find out who's hiring in Seattle.
See all Operations jobs in Seattle
Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, Stackline delivers the industry-leading operating system for companies to scale their online retail business globally. Founded in 2014 and headquartered in Seattle with additional offices in Minneapolis, New York and London, Stackline is on a mission to engineer the world’s most powerful data, tools, and services for commerce.
 
Over the past year, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates. Stackline’s extensive brand list includes Starbucks, Sony, General Mills, Mondelez, and Levi’s. 

Stackline is looking for a dynamic and experienced IT Team Lead who is responsible for delivering timely and effective support for end-user computer hardware, software, and peripherals while maintaining a high-level view of all support efforts by internal technicians to ensure timely, effective support and a positive end-user support experience.

Responsibilities

  • Manage the help desk staff and activities associated with the identification, prioritization, and resolution of reported problems using best practices and ticketing systems
  • Prioritize daily activities of the team and QC work on critical and high priority items
  • Maintain the highest level of customer support for the customer base through proactive management and implementation of continuous improvement initiatives; provide high-touch white-glove service
  • Create, document, and update processes to resolve issues efficiently and effectively
  • Manage deployment of key software updates for all desktop computers
  • Act as project manager for small to medium projects around desktop infrastructure (i.e., technology upgrades, new hardware and software deployments)
  • Responsible for the installation, and configuration of software products across installed hardware platforms
  • Administer cloud-based Office 365 platform, primarily OneDrive, Slack, MS Office, Outlook and Exchange
  • Basic system administration of hosted VoIP solution (on-boarding, changing features, moves/adds)
  • Provide an out-of-hours escalation path for technicians and customers outside of normal office hours and organize backups for colleagues who may be unable to fulfill their duties
  • Manage & meet SLA and KPI based support expectations; Promote a culture of continual service improvement
  • Manage communication with stakeholders and IT management regarding service provision and outages

Basic Qualifications

  • Bachelor's degree or equivalent professional experience
  • A+, networking, Microsoft, and/or other technical certifications are a plus
  • Minimum 3+ years’ experience in technical or hardware end user support
  • Minimum 2+ years’ experience in a leadership role, ideally in a service desk environment
  • Ability to build for long term, but also able to find efficient short-term solutions
  • Ease communicating to all levels of the organization – from the executive team to junior members
  • Interest in working in a data-driven organization with fast-paced decision-making
  • Enjoyment operating as much as strategizing, with proficiency in both strong communication skills, written and verbal
  • Proven mentor and coach
  • Demonstrated success managing priorities, meeting deadlines, and achieving or surpassing goals in a fast paced, dynamic environment
  • Demonstrated track record of service excellence and superior communication (written and verbal) and interaction skills with customers, leaders, peers, and team members
  • Occasional travel may be required

#LI-HM1

Benefits and Perks: It’s important each and every employee feels they are supported and can complete their life’s best work today and in the future. We are investing in each person not only with competitive compensation, but also with industry leading benefits and perks. A few ways we support our employees is by offering:

- 100% paid health, medical and vision for employees and qualifying dependents
- Company 401k plan plus matching
- Company paid Life Insurance
- 20 days annually of Paid Time Off (with no accrual or tenure needed)
- 7 Paid company holidays
- 100% Paid Parental leave - 20 weeks for birthing mothers and 12 weeks for all other parents
- Summer Fridays early close at 2pm
- Annual training and development stipend of $1,000 USD
- Fully stocked kitchen snacks with weekly fresh fruit


Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • SparkFrameworks
    • ElasticSearchFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM

Location

The confluence of Downtown, South Lake Union, and Capitol Hill - walking distance to some of the city's best restaurants, attractions, and shops.

An Insider's view of Stackline

How would you describe the company’s work-life balance?

Work-life balance at Stackline is the best that I have experienced in my career. My team is extremely collaborative and we work to help complete each other's tasks to meet deadlines and ensure we're not working late. Taking vacation is encouraged, not frowned upon, to ensure we all have our time away to rest.

David

Associate Account Manager

What projects are you most excited about?

Stackline Trends, our newest product that provides a comprehensive view of the consumer brands and topics shaping retail. The data behind it took years to create and perfect, and it's some of the most rewarding work I have done at Stackline.

Alex

Business Intelligence Sr. Manager

How does the company support your career growth?

The standard for high performance and the relentless drive for excellence that you see among the people at Stackline always inspires me to be a better version of myself. Stackline provides me the opportunity to take on more responsibilities, while giving me guidance and support on how to excel my role at Stackline.

Allison

Senior Account Manager

What are some social events your company does?

Friday Happy Hour! I have gotten to chat with people from other teams that I would not have met otherwise.

Jonathan

Software Development Engineer II

What are Stackline Perks + Benefits

Stackline Benefits Overview

Our goal is to create opportunities for employees to do their life's best work and we recognize that supporting health and happiness is essential to that mission. Highly competitive base salaries, performance incentives and stock options, 401(k) matching, outstanding medical and dental benefits, generous vacation and parental leave, summer Fridays, and a training & development stipend are all part of the package.

Culture
Volunteer in local community
Friends outside of work
"You'll find us going to concerts and sporting events together, skiing and hiking on the weekends, and including each other in life events and celebrations." - Kelly, Manager
Eat lunch together
"When we're not enjoying a regular catered team lunch, we'll be out together sampling SLU's many great lunch spots or eating together in our giant kitchen." - Megan, Sr. Manager
Intracompany committees
Open door policy
"We work in an open space with panoramic views of Seattle, so doors really aren't an issue. But if we had them, they'd be open. Directors and execs are always willing to make time" - Tessa, Associate
Team owned deliverables
"Building our first culture deck was a democratic effort. Our CEO encouraged everyone's participation, and we collaboratively wrote our guiding principles." - Natalie, Director
Open office floor plan
"I don't think there's a better view in all of Seattle. We have floor-to-ceiling windows and wide open, bullpen-style seating. Interaction with your colleagues is kind of built in." - Nick, Associate
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
More Jobs at Stackline47 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Sales
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Product
new
Seattle
Developer
new
Seattle
Marketing
new
Seattle
Marketing
new
Seattle
Marketing
new
Seattle
Design + UX
new
Seattle
Design + UX
new
Seattle
Sales
new
Seattle
Data + Analytics
new
Seattle
Finance
new
Seattle
HR + Recruiting
new
Seattle
HR + Recruiting
new
Seattle
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Sales
new
Seattle
Sales
new
Seattle
Operations
new
Seattle
Sales
new
Seattle
Sales
new
Seattle
HR + Recruiting
new
Seattle
HR + Recruiting
new
Seattle
HR + Recruiting
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Product
new
Seattle
Developer
new
Seattle
Operations
new
Seattle
HR + Recruiting
new
Seattle