As the IT Administrator, you will have the unique opportunity to work with all departments across the organization. You will have to smoothly transition between helping staff to configuration and administration of Outreach’s IT systems including its wireless infrastructure and data reporting tools. You will also assist the CISO on security tasks related to Outreach’s back office IT systems.
Responsibilities
- The IT Admin is responsible for day-to-day management of all services and systems including installation, upgrades, troubleshooting, patching, backup, migration and recovery.
- Respond to, record, track, and close tickets through service desk software.
- Assist with evolving internal documentation.
- Troubleshoot computer hardware, software or network issues that are affecting single users.
- Develop processes and procedures designed to improve the effectiveness of internal systems and security compliance efforts.
- Manage projects from design, planning, and implementation on through to support.
- Work with the other members of the IT team to provide support and enforce IT policies.
- Coordinate with IT Compliance, Security, and Risk requirements on cross organizational compliance efforts.
- Support end user software such as Microsoft Office 365, Slack, G-Suite, Zoom and Okta and a wide variety of SaaS applications.
- Configuration and management of asset inventory, support issue tracking, management and deployment and imaging tools.
- Supporting a 90% Mac and 10% Windows environment.
REQUIRED QUALIFICATIONS
- Deep knowledge in troubleshooting & managing macOS , Windows and Linux
- Must have solid experience working with an MDM like JAMF in a mixed technology environment.
- Experience working with Cloud applications; Okta, Onelogin, Ping, G-Suite.
- Broad technical depth and excellent troubleshooting skills.
- Experience automating device deployment and administration tasks.
- Strong verbal and written communication.
Additional Skills
- 3+ years experience in an IT services role
- Eligible to work in the United States
- Security+ or CISSP certification PLUS !!
- Desired: External Audit, or SOX/SOC/HIPAA/HiTRUST program or an equivalent work experience
- Experience with AWS and Bash scripting a plus
- Ability to work well both independently and in teams, with attention to detail
- Position may require limited emergency evening, weekend or call-in support
- Bachelor's degree in computer science or equivalent with 5+ years of relevant experience
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status