IT Engineer

| Seattle
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Ekata (formerly Whitepages Pro) provides global identity verification via enterprise-grade APIs and a SaaS solution. Our product suite is powered by Ekata Identity Engine, the first and only cross-border identity engine of its kind. It uses complex machine learning algorithms across the five consumer attributes of email, phone, name, physical address, and IP to derive unique data links and features from billions of real-time transactions within our customer network and the globally sourced data of our graph. Businesses around the world including Alipay, Stripe, Airbnb, and Microsoft leverage our solutions to approve more good transactions, reduce friction, and find fraud.

Ekata is hiring a IT Engineer to join its team at downtown Seattle office. This position has the potential to convert to full-time at the end of the contract. The role will provide general administration, support, and management of back office infrastructure including directory services, networking, and corporate servers. Project work will also feature prominently as we work to modernize systems and streamline operations. Tier II and III end-user support will be necessary.

In the IT Engineer role you will:

  • Administer Active Directory and Exchange in an O365 environment.
  • Configure and manage switches, routers, firewalls, and other network equipment as required.
  • Troubleshoot tier II and III technical issues, including network connectivity, directory services, and cloud services.
  • Configure network monitoring and alerting tools.
  • Configure corporate SaaS products, such as Okta, JAMF, LastPass, and Google Business Suite.
  • Perform infrastructure maintenance, including patching, configuration management, and hardware upgrades
  • Create and maintain high-quality systems and application configuration documentation; including network diagrams, data and process flow charts, and runbooks.
  • Research and evaluate solutions for corporate IT.

Our ideal IT Engineer will have:

  • 5+ years of experience supporting corporate IT environments
  • 3+ years of experience working with Windows Server
  • Linux and Macintosh experience preferred
  • Experience with AWS preferred  
  • Network administration experience including DNS, DHCP, and VPN in a Cisco or Juniper environment preferred
  • Virtualization experience including hypervisor and storage configuration and management
  • Strong skills in JAMF and/or PDQ highly preferred
  • Experience configuring infrastructure monitoring solutions preferred
  • Experience supporting telephony systems preferred
  • Team oriented and willing to assist other members when needed 
  • Self-starter and able to manage changing priorities
  • Strong written and verbal communication skills
  • Ability to troubleshoot complex problems and develop solutions to meet business needs

Unwavering in our pursuit of standardizing global identity data, we are approachable, real people that genuinely care about the success of those we partner with. With a commitment to service, innovation, and ownership, Ekata is a dynamic place to work for folks who want to make impact on a global scale. We provide learning & development opportunities for each employee and promote work-life flexibility through self-managed time off. Headquartered in downtown Seattle, Ekata is growing internationally with offices in Budapest, Hungary and Amsterdam, Netherlands.

To learn more about the experience of working at Ekata, visit: https://ekata.com/careers/.

Ekata prides itself on celebrating diversity, inclusivity, and being an equal-opportunity employer.

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Location

We’re located in the heart of Downtown Seattle, in the Rainier Tower, just steps away from public transportation, restaurants, and businesses.

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