IT Specialist at DefinedCrowd

| Seattle
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How can you help?

As an IT Specialist, you will be responsible for delivering end-to-end technical support across the company: onsite and remotely.

 

Responsibilities

  • Install and configure computer hardware, software, systems, networks.
  • Monitor and maintain computer systems and networks.
  • Manage Microsoft Azure Services.
  • Set up accounts for new users.
  • Ensure policies and procedures compliance.
  • Manage IT assets, software, and hardware inventory.
  • Ensure the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability.
  • Manage administration, support and configuration of MS Office O365 for staff.
  • Coordinate maintenance/sustainment of existing client SharePoint sites and subsites, lists, libraries, and content (including pages, workflows, and items).
  • Coordinating maintenance, and sustainment of additional complementary functionality for customer sub-sites, lists, libraries, and content.
  • Administer and support an enterprise-level Microsoft Exchange online infrastructure.
  • Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook, etc.)
  • Providing end-user support for all PC based hardware, applications, and services.
  • Maintain and provide support for all IT infrastructure
  • Provide tier 1 and tier 2 support and troubleshooting
  • Responsible for logical and physical controls of the company’s IT system by providing, quarterly, documented assurance that access to computer resources (data, equipment, and facilities) is reasonable and restricted to authorized individuals
  • Perform software upgrades and patches (bios, firmware upgrades, etc.)
  • Troubleshoot various Office 365 issues including connectivity and mobility
  • Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system, and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings
  • Assisting IT Manager with procurement processes in US
  • Other administrative tasks related to IT Support

 

What do we offer?

  • Amazing career development opportunities in a high growth international company, recently recognized by Forbes as one of America’s Best Startup Employers
  • Excellent compensation and benefits package
  • Flexible working conditions
  • Fresh fruit, coffee, snacks and a healthy working environment
  • International and diverse teams (25+ nationalities across 3 countries).

 

About Us

DefinedCrowd provides high quality training data to fuel AI applications and initiatives. Our fully customizable workflows in speech, NLP, and vision are designed to help our clients reach their business goals quickly, easily and with guaranteed results.

But, the power of artificial intelligence is anything but purely artificial. The ability to process and analyze millions of data points per second gives AI the ability to quickly present information to human workers in a digestible fashion. The combination of automation and machine learning gives human workers superpowers they have never possessed.

By working in collaboration, human powers and skills are amplified by augmented intelligence. This new collaborative intelligence will be capable of performing unimaginable superhuman feats. So, human roles aren’t disappearing. In fact, AI is creating new human career paths: Trainers, Explainers, and Sustainers.

Requirements

  • Bachelor's degree or equivalent experience in Computer Science, Computing, Engineering or related field
  • Experience with cloud services, Azure, AWS, Office 365, Exchange Online, Azure Active Directory and SharePoint Online environment
  • General knowledge of networking – IP, DNS, SMTP.
  • Knowledge and experience in enterprise systems, Windows operational system, infrastructures and networks
  • Passion for IT Support activities and experience managing ticketing services
  • Motivated to work as part of a team, in a fast-paced and highly demanding environment
  • Help desk experience and ability to provide technical and end-user support
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks

Location

111 W. John St., Seattle, WA 98119

An Insider's view of DefinedCrowd

What’s the vibe like in the office?

“The best thing about working for DefinedCrowd is the culture and showing respect towards one another. Everyone genuinely enjoys coming to work every day, and this is what I appreciate the most.”

Xiaoting

Software Engineer

How does the company support your career growth?

"What makes DefinedCrowd stand out from other companies is that every employee has a stake in the company’s success. We're very team-driven and collaborate towards our shared vision of a smarter AI. We love what we do, and this shows in the strong relationships we build with each other and our customers.”

Julie

Senior Technical Product Manager

What unique initiatives do you have that encourage innovation?

“Being part of DefinedCrowd is more than just a job, it’s about exploring boundaries, tackling challenges and shaping the future. You are valued for your contribution and evaluated on your merit. AI and big data is the new land of opportunity, and with DefinedCrowd, these opportunities are there for the taking.”

Daan

Director of Customer Success

What are DefinedCrowd Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 100% of out of pocket expenses.
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 15 days per year of paid time off based on years of service.
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Parking
We offer employees A parking subsidy.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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