Remitly
We provide trusted digital financial services to our customers and recipients in over 170 countries across the globe.
Seattle, WA

IT Specialist

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Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. For nearly 10 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,300 employees across 9 offices who are growing their careers while having a positive impact on people globally.

As an IT Specialist at Remitly, you have the opportunity to make a huge impact in all areas of our organization by providing superb infrastructure and operational support. You'll gain high visibility to multiple functions, projects, and teams within our quickly growing company, and provide IT support to our growing team of around 300 on-site employees in Seattle. You'll be the first point of contact for computer-related needs within the organization, including basic installs, diagnoses, repairs, maintenance, and upgrades on desktops, laptops, mobile devices, etc. You'll also troubleshoot problem areas and provide end-user assistance where required, in addition to owning facilities related projects that support our office and equipment needs. Most importantly you will deliver a delightful technology experience to the rest of the Remitly team.

Responsibilities:

  • Perform remote and on site analysis, diagnosis, and resolution.
  • Respond to incoming Helpdesk requests, emails, instant messages in our helpdesk channel (Slack), and alerts regarding employee problems in a timely and professional manner.
  • Administer and resolve issues with associated end-user workstations (Mac, PCs, ChromeOS) including client-side patching activities.
  • Assist with facilities and inventory-related projects including equipment tracking,ordering and shipping.
  • Onboarding and offboarding new employees, creating AD accounts and provisioning hardware on site. Perform basic computer administration tasks including Group Policy creation and management, MDM administration, and automated software deployment.
  • Manage/administer business apps like Okta, G Suite, Zoom, Slack, AWS, Jira, GitHub, PagerDuty, Wiki (Confluence)
  • Clearly communicate technical information, both verbal and written, to a wide range of end-users.
  • Provide excellent support for internal customers and liaise with vendors when escalating issues as necessary.
  • Recommend and document procedure modifications or improvements.
  • Remain informed about the events, trends, and developments which affect the role, business area(s), and the financial services industry.
  • Display patience and professionalism working with employees having a range of computer competencies.
  • Additional duties as assigned.

Requirements:

  • A BS in Computer Science or equivalent professional experience.
  • Flexibility - our environment is constantly changing and successful candidates should be comfortable with some amount of ambiguity.
  • Maintain a strong empathetic partnership with the teams we support.
  • A strong sense of ownership and a "do what it takes" and "don't be afraid to fail" attitude
  • 2+ years of technical support experience.
  • A basic understanding of the principles of networking and the OSI model.
  • Reasonable understanding of DHCP, TCP/IP, and DNS.
  • Experience with macOS, iOS, Windows 10, Server 20*, and Android.
  • Strong investigative skills in a fast-paced, high-growth environment.

Nice to haves:

  • Experience with a general scripting language (Python, Powershell, Bash, etc.).
  • Experience evaluating, selecting, and deploying new tools on a company-wide basis.
  • Experience deploying and managing A/V systems including Zoom/Google Meet software and Logitech hardware including VoIP solutions.


Remitly is an independent digital remittance company that transfers over $6 billion in annualized volume through its proprietary global money transfer network across Africa, Asia, Central, and South America. Its reliable and easy-to-use mobile app makes the process of sending money faster, easier, more transparent and less costly by eliminating the forms, codes, agents, extra time and fees typical of the traditional, century-old money transfer process. Remitly is backed by industry-leading investors, World Bank's International Finance Corporation (IFC), Naspers' PayU, Silicon Valley Bank, Stripes Group, DFJ, DN Capital, QED Investors, Trilogy Equity Partners, Bezos Expeditions, Founders' Co-Op, and Tomorrow Ventures. The company is headquartered in Seattle, with additional offices in London, the Philippines, and Nicaragua. For more information, visit remitly.com

Remitly is an Equal Opportunity Employer. Individuals seeking employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.


Remitly is an E-Verify Employer

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What are Remitly Perks + Benefits

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee-led culture committees
Quarterly engagement surveys
Flexible work schedule
Remitly offers a flexible schedule outside of core hours, designed for parents in mind.
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Remitly's executive leadership is as diverse as our staff, and our Director of Diversity & Inclusion is focused on continuous improvement of our D&I initiatives.
Mandated unconscious bias training
Diversity employee resource groups
At Remitly, our nine affinity groups are open membership - any employee who self-identifies, self-affiliates, or is an aspiring ally who wants to connect, learn, and share is welcome to join!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Remitly partners with Modern Health to provide enhanced employee benefits that support a holistic approach to employees' well-being. This includes sessions with licensed therapists for clinical needs.
Wellness days
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Remitly offers the opportunity to purchase stock options through its Equity Incentive Plan.
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Remitly offers up to 12 weeks of paid maternity and paternity leave for new parents.
Family medical leave
Company sponsored family events
Remitly sponsors family-oriented events semi-annually (e.g., holiday party and company picnic).
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Flexible time off
Office Perks
Commuter benefits
All King County-based employees receive the ORCA Card transportation benefit on day one. The ORCA Card can be used on all regular buses, Regional Rail, and a few other modes of transportation.
Company-sponsored outings
Remitly has regular paid team outings, as well as company-wide annual holiday parties and other events, for all employees and a guest.
Free snacks and drinks
Remitly has a fully stocked kitchen including unlimited snacks, coffee, tea and all the flavored Bevi water you can handle.
Some meals provided
Remitly provides a weekly catered lunch on Thursdays.
Company-sponsored happy hours
Virtual happy hours are hosted At team's discretion.
Onsite office parking
We offer employees a parking subsidy in the building's below-ground garage.
Relocation assistance
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Remitly hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Remitly allows employees to set aside 8 hours of designated learning and development time, per employee, per month.
Online course subscriptions available
Customized development tracks

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