We are seeking a service-oriented and self-motivated professional to join our IT support team. In this full-time “direct-hire” role, you will work on maintaining and monitoring the computer systems and networks for Unity’s Bellevue office. You will be tasked with solving complex technical issues and will also collaborate with Unity IT team members to assist them with projects and escalations.

Responsibilities

• Install and configure software and computer systems
• Troubleshoot and resolve issues with software or hardware
• Walk colleagues or clients through steps to help them resolve their technical problems
• Maintain documentation that provides technical support to the entire organization
• Analyze records and logs to spot underlying trends and potential issues
• Support the implementation of new solutions or applications
• Establish accounts for new users and assist with password or login problems
• Test, evaluate, and make decisions about new technology for the business
• Participate in business-wide meetings to provide insight into technical requirements

Requirements

• Experience in a technical support role
• Working knowledge and expertise with a variety of software, hardware, and applications
• Willingness to solve complicated problems and see projects through to completion
• Analytical skills to study problems and records and identify solution
• Team-oriented attitude to help other colleagues and departments with technical problems
• Strong interpersonal communication and relationship-building skills
• Ability to manage time and effectively prioritize numerous projects at one time

Bonus points

• Experience administering SaaS services such as Bettercloud, Jira, Confluence, and Google Suite
• Network administration experience including switch and WAP configuration
• Experience with inventory management
• Scripting experience

Who we are 

Unity is the creator of the world’s leading real-time 3D development platform, giving users the most powerful and accessible tools to create, operate, and monetize experiences for the real-time world. Unity empowers anyone, regardless of skill level and industry, to create 3D visual content using world-class technology, operate using resources that maximize ease-of-use, and monetize, so that they can find success with their creations.

The company’s 1,000 person development team keeps Unity at the forefront of development by working alongside partners such as Google, Facebook, Oculus, Autodesk, and Microsoft to ensure optimized support for the latest releases and platforms. Made with Unity experiences reach nearly 3 billion devices worldwide and have been installed more than 34 billion times in the last 12 months. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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