We are one of the main reasons it’s possible to text with a business today. Zipwhip was the first company to enable texting on existing business phone numbers, and we are now the world’s leading business-texting software and API provider. More than 35,000 companies use us to increase customer engagement and drive growth through texting on their existing landline, VoIP or toll-free phone number. Intuitive cloud-based software, an enterprise-grade API and direct network connectivity mean businesses can use any computer or mobile device to securely and reliably reach their customers, every time.   

Having recently joined forces with Twilio, a company that is committed to empowering the world’s developers with modern communication in order to build better applications, we now have the power to do even more. Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.

Together we are committed to the growth, learning, development, and entire employee experience of every one of our employees. We believe we only win when our employees succeed, and we're dedicated to helping you develop your strengths.

Every day we work to uphold our core DIRECT values: Determination, Innovation, Respect, Enthusiasm, Collaboration and Trust. We know that we’ll build better products if we have a diverse and inspired team that’s encouraged to make mistakes and experiment.   

If you want to be part of a team where you’re supported and empowered to change the way the world communicates, then we’d love to hear from you.  

What you’ll be working on:   

• Provide superior customer service to a wide variety of users with different levels of needs and expertise
• Day to day resolution of end-user issues with computers, printers, audio/visual equipment, telecommunications and networking equipment, and other devices and applications
• Set up workstations for new hires in a high growth environment
• Set up and removal of all technical equipment for meetings and events
• Perform preventative maintenance on variety of equipment
• Maintain accurate inventory and reporting of all hardware and software assets
• Maintain and ensure full functionality of phone system
• Assist with facilities projects as needed

The skills you’ll need:   

• 1-3 years of experience in a helpdesk or IT support role supporting local and remote users 
• 1+ years experience supporting both macOS and Windows based computers
• Excellent written and verbal communication skills
• Proficient in troubleshooting and problem solving, with a personal drive to hunt for the correct resolution every time 
• Ability to provide world class customer service 
• Self-motivated individual who enjoys working in a fast paced, ever changing environment 
• Strong understanding and working knowledge of networking concepts 
• Experience in troubleshooting and maintaining phone systems. 
• Experience with conference room equipment
• Attention to detail and high-level organizational skills
• Strong desire to learn and improve own personal skill-set

Why Zipwhip?   

• Ranked the #6 best workplace in Washington in 2019 from Seattle Business magazine and The Puget Sound Business Journal  
• Consistently ranked one of Washington’s fastest-growing companies by Deloitte
• Competitive salary and stock options 
• Full benefits package including parental leave, 401k, flexible remote work, generous PTO 
• Health benefits including paid maternity and paternity leave, medical, vision, disability and life insurance
• Free on-site weekly yoga and meditation classes hosted by ZUM fitness, and discounted memberships to Soul Fitness and CorePower Yoga
• A brand new office on Elliott Bay with easy beachfront park access
• Stipend for transportation and cell phone usage
• A culture of transparency and open communication, including a catered weekly lunch meeting hosted by our CEO
• Values-based leadership and a commitment to building diversity and inclusion

We are an equal opportunity employer and we value diversity of all kinds. We prohibit discrimination against any applicant or employee based on any legally recognized basis. This includes, but isn’t limited to, race, color, national origin or ancestry, citizenship status, creed, religion, gender identity or expression, sexual orientation, pregnancy, marital status, age, veteran status, disability or any other status protected by federal, state or local law.  

We are an E-verify participating employer.