Who we are:

Rover.com connects pet parents with the nation’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.

We're an agile, fast-growing startup, and our leadership comes from some of the country's most respected tech companies. We've been named among Seattle's "Best Places to Work" in Seattle Met magazine, Seattle Business Magazine, and the Puget Sound Business Journal." We're also a recipient of Seattle Business Magazine's 2015 Tech Impact Awards. Needless to say (but we're going to say it anyway)—we love dogs, and we wouldn't dream of going to work without them by our sides.

Who we're looking for:

We are looking for an IT Support Specialist to join our IT department at our Seattle office. Reporting to the IT Operations Manager, the specialist will provide laptop and desktop computer hardware break/fix support, add, move, or change requirements of peripherals and device drivers. The Specialist will also provide desk side software support such as troubleshooting, installation and configuration of commercial and custom software, and support of our network infrastructure.

What does IT look like at Rover?

Rover’s IT environment has very little on-premise hardware. Our strategy is to leverage cloud based services exclusively to ensure maximum scalability, adaptability and security. For all non-SaaS services, we run our own AWS Kubernetes cluster to ensure that we have no servers onsite. IT constantly strives to deliver the best technology solutions that support Rover’s mission of making it possible for everyone to experience the unconditional love of a pet. Our company and team are growing rapidly, so the ideal candidate will have experience working with tools that are needed during our transition from small to a large organization.

Your Responsibilities:

• Answer, prioritize, and respond to incoming help desk requests in a timely manner from end-users experiencing technical problems with hardware, software, networking, telecommunication, and audio visual needs in offices and conference rooms
• Provide laptop and desktop computer hardware break/fix support, add, move, or change requirements of peripherals and device drivers
• Provide desk side software support such as troubleshooting, installation and configuration of commercial and custom software, and support of our network infrastructure
• Work on additional projects as needed

Your Qualifications:

• 2+ Years of corporate IT Help Desk experience
• Must have experience providing hardware and software support for Macs
• Experience troubleshooting Microsoft Windows
• Experience troubleshooting issues with Google Apps
• Experience troubleshooting basic LAN and WAN networking, including DHCP and DNS protocols, VPN, and wireless performance issues on a predominantly Meraki infrastructure
• Experience using an IT service management system for tracking tech support cases
• Ability to work independently and as a member of a teamAbility to occasionally work evenings or weekends and lift 40lbs

Bonus Skills:

• Knowledge of Linux, iOS, or Android troubleshooting
• Genius Bar or similar experience

Why we'll hire you:

• You are a fast learner and can quickly acclimate to working with new technologies
• You’re qualified for the position and your values align with Rover's Core Values.
• You're a great IT support specialist who wants to get even better.
• You have an aptitude for acquiring technical skills with an eagerness to learn.
• You know when to tackle a problem and when to escalate it.
• You have strong people skills.
• You like to work hard, but have fun while you're doing it!

Benefits of working at Rover.com

• Competitive compensation
• 401k
• Stock options
• 4 weeks paid time off
• Competitive benefits package, including medical, dental, and vision insurance
• Commuter benefits
• Bring your dog to work (and unlimited puppy time)
• Doggy benefits, including $1000 toward adopting your first dog
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)
• Free catered lunches semi-monthly
• Regular team activities, including happy hours, snow tubing, game nights, and more