IT Support Technician
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Your Impact
At Axon we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require a lot of technology and a world class team to support it. As a IT Support Technician, you will be at our front line and in the most outwardly facing position within our IT organization. Your days will be spent as an enabler, a facilitator, and a supporter of a high performing and fast paced technology company.
Your Day to Day
- Facilitate second line IT Support for Axon users through any and all intake channels and peer escalations
- Accept ownership for all IT endpoints at your facility
- Manage IT inventory for your facility
- Provide remote hands and monitoring assistance to our operations team for your facility
- Identify opportunities to improve efficiency or service quality through process change or automation
- Approach all support opportunities within the guidelines of both IT and InfoSec policies
Basic Qualifications
- 2+ years experience working in a high performing customer facing role with demonstrated ability to facilitate an outstanding customer experience and mentorship
- Experience supporting both Mac and Windows machines in a multi-user environment
- One or more of the following certifications: A+, Net+, Security+, ACSP, ACTC
- Entry level Systems Administrator or Network Administrator
Preferred Qualifications
- Bachelor's Degree
- Scripting knowledge for Mac or Windows
- Experience supporting conferencing, scheduling and collaboration tools
- Proven ability to build things that scale
Compensation and Benefits
- Competitive salary and 401K with employer match
- Discretionary paid time off
- Robust parental leave policy
- An award-winning office/working environment
- Ride along with real police officers in real life situations, see them use technology, get inspired
- And more...
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