At PitchBook we work to provide global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape so they can discover and execute opportunities with confidence. We credit our success and rapid growth to our cutting-edge products, customer centered attitude and ability to embrace and drive change.
In just over a decade, PitchBook has reached over 1,300 global employees with offices worldwide, and we're not slowing down! Consistently recognized as a Best Place to Work, our culture is at the heart of our success and is driven by excellence, inclusion and fun. At PitchBook we're committed to fostering an open and collaborative work environment.
About the Role:
PitchBook is looking for an IT Technician, Desktop Support Engineer. The IT Technician, Desktop Support Engineer will join our IT Operations team and will be responsible for day-to-day support of our laptops, desktops, printers, servers, network infrastructure and all other technical hardware used at our multiple offices.
This role has a heavy emphasis on provisioning and deprovisioning new hires. This includes mounting monitors/desk setups and creating accounts for onboarding. On-call, after hours support will be required on occasion. You will also be responsible for performing all other technical or non-technical troubleshooting tasks that the company may need.
Primary Job Responsibilities:

• Troubleshoot and repair computer hardware, operating systems and software
• Administer access, permissions and privileges for on-site resources and cloud services
• Maintain clear and concise documentation of IT-internal and user-facing processes
• Monitor hardware and software inventory and keep key IT equipment in stock
• Coordinate with outside vendors of hardware, software, and services to provide a seamless experience for end users, anticipate future needs and control organizational costs
• Investigate, understand and resolve problems with local and remote infrastructure
• Lift and move objects up to 50 pounds (printers/monitors)

Skills and Qualifications:

• Generally, have internship experience or one (1) year of professional work experience, ideally in IT or related field
• Installing, configuring and using a variety of operating systems (Windows 7 through 10, macOS, iOS, Android, Linux)
• Windows administration (Active Directory, Exchange, Group Policy; Powershell a plus)
• Networking (TCP/IP, DNS, SMTP, VoIP, file servers, firewalls esp. SonicWALL, switches, Wi-Fi)
• Desktop and cloud software (Web browsers, Slack, Zoom, Microsoft Office, Adobe Creative Suite, SharePoint, G Suite, and many more…)
• Ticketing/issue tracking software

If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.
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