ITOC Engineer II

| Seattle
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Our Opportunity:

We are seeking a highly motivated IT Operations Center Engineer II to be part of an exciting team located in Seattle, WA. The ITOC Engineer II is a vital role to ensuring a healthy technology environment for our customers. The Chewy ITOC Engineer will be the level 2 escalation point of the ITOC analysts, performing advanced troubleshooting and operational tasks to support the Chewy IT environment. This role will be heavily concentrated on our server environment to support the infrastructure engineers and architects. The ITOC Engineer II will have access to perform advanced daily tasks such as disk cleanup, extends, migrations, resource allocations, etc. Daily operations and troubleshooting of networking related events are also expected of this role. The ITOC team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle vital operations. The shift will be Monday-Friday 8:00am-5:00pm PST. 

What You'll Do:

  • Act as an escalation point for ITOC analysts as they identify issues regarding our technology environment.
  • Proactively react to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.
  • Provide daily support for the infrastructure team by performing daily operations that will overall optimize the systems environment. This includes but does not limit to resource allocation, VM migrations, storage analysis, system upgrades, etc.
  • Provide daily support for the infrastructure team by performing daily operations that will overall optimize the networking and security environment. This includes but does not limit to adding additional networking equipment to the environment, fail-over and maintenance testing, OS upgrades, etc.
  • Support various teams to ensure stable operations. This includes, but not limited to DevOps, Database team, Application teams, etc.
  • Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required.
  • Ensure monitoring tools are tweaked and configured properly to effectively send proactive alerts. This tool integrations, engineering monitoring capabilities, Splunk knowledge, etc.

What You'll Need:

  • At least 5 years of experience in an IT Operation Center, or similar environment.
  • Datadog, Solarwinds or similar system administration experience.
  • AWS Cloud infrastructure experience.
  • Advanced knowledge of network technologies, connectivity, protocols, and security.
  • Extensive experience with Linux CLI.
  • Splunk search query experience.
  • Excellent organizational and troubleshooting skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Effective communicator and collaborative worker at all levels of the organization.
  • On-call availability outside of business hours to resolve urgent system issues.
  • Ability to manage multiple projects with competing priorities.
  • Application development knowledge and experience with associated tools such as Ansible, Terraform, and Jenkins
  • Position may require travel

Bonus:

  • Certified Cisco, CompTIA, or Microsoft network professional preferred.
  • AWS or similar cloud services certification.
  • Linux certification.
  • ITIL v4 certified.
  • Splunk Core certified.
  • Scripting in Python, Bash, PowerShell, or similar.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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