JIRA Administrator at Outreach

| Seattle
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As the JIRA Administrator, you will be responsible for ensuring that JIRA is running and performing optimally at all times. You will be a crucial partner and SME working to align JIRA to our SDLC and best practices for running Agile and non-Agile projects. You will also be working with various users of the system on front-end configurations and support. This role works with and reports into our IT organization and will partner with multiple teams across the company.

Your Daily Adventures

  • Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Desk, and key 3rd party add-ons (Tempo Timesheets, Wrike, Slack)
  • Create new accounts, manage permissions, and build dashboards
  • Creating and maintaining data structures
  • Experience training teams on the Atlassian suite of products
  • Configure metrics, dashboards, reports, and advanced filters in JIRA/eazyBI/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports
  • Knowledgeable of 3rd party JIRA integration and plug-ins
  • Research and provide recommendations on Atlassian products & plug-ins to support project objectives
  • Document and communicate requirements, processes and change requests to ensure the delivery of solutions that meet the needs of the business
  • Provide recommendations to various lines of business on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
  • Recommend, design, and develop the JIRA/Confluence framework for managing and reporting on Agile and Non-Agile projects
  • Create and maintain Confluence site structure to meet growing project needs
  • Maintain healthy JIRA and Confluence project environment by periodically reviewing configurations, permissions, workflows, dashboards, integration, and logs
  • Create and maintain a governance plan for JIRA and Confluence
  • Create and maintain detailed technical and user-facing documentation

Basic Qualifications

  • 4+ years of experience with configuration and administration of Atlassian Products such as JIRA Core, JIRA Software, Confluence, and key 3rd-party add-ons
  • Extensive experience with Atlassian cloud
  • Experience with SDLC, ITIL, and Agile Frameworks
  • Experience in administering, customizing JIRA projects, and performing migrations
  • Ability to create complex JIRA workflows including project workflows, security schemes, screen schemes, JIRA vocabulary, and permission and notification schemes
  • Fluency in Confluence including security, spaces, design, and integration with JIRA
  • Strong proficiency in data analytics, data integrity, critical thinking, and problem-solving
  • Ability to effectively prioritize work, troubleshoots issues, and complete tasks on time
  • Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
  • Excellent communication & interpersonal skills
  • Atlassian Certification in JIRA is strongly preferred

Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Unlimited PTO (and people actually use it!)
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Outreach offers amazing groups such as OWN (Outreach Women's Network), Gals & Sals, and a Diversity & Inclusion committee that offer networking and development opportunities, and host fun events.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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