As the JIRA Administrator, you will be responsible for ensuring that JIRA is running and performing optimally at all times. You will be a crucial partner and SME working to align JIRA to our SDLC and best practices for running Agile and non-Agile projects. You will also be working with various users of the system on front-end configurations and support. This role works with and reports into our IT organization and will partner with multiple teams across the company.

Your Daily Adventures

• Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Desk, and key 3rd party add-ons (Tempo Timesheets, Wrike, Slack)
• Create new accounts, manage permissions, and build dashboards
• Creating and maintaining data structures
• Experience training teams on the Atlassian suite of products
• Configure metrics, dashboards, reports, and advanced filters in JIRA/eazyBI/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports
• Knowledgeable of 3rd party JIRA integration and plug-ins
• Research and provide recommendations on Atlassian products & plug-ins to support project objectives
• Document and communicate requirements, processes and change requests to ensure the delivery of solutions that meet the needs of the business
• Provide recommendations to various lines of business on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
• Recommend, design, and develop the JIRA/Confluence framework for managing and reporting on Agile and Non-Agile projects
• Create and maintain Confluence site structure to meet growing project needs
• Maintain healthy JIRA and Confluence project environment by periodically reviewing configurations, permissions, workflows, dashboards, integration, and logs
• Create and maintain a governance plan for JIRA and Confluence
• Create and maintain detailed technical and user-facing documentation

Basic Qualifications

• 4+ years of experience with configuration and administration of Atlassian Products such as JIRA Core, JIRA Software, Confluence, and key 3rd-party add-ons
• Extensive experience with Atlassian cloud
• Experience with SDLC, ITIL, and Agile Frameworks
• Experience in administering, customizing JIRA projects, and performing migrations
• Ability to create complex JIRA workflows including project workflows, security schemes, screen schemes, JIRA vocabulary, and permission and notification schemes
• Fluency in Confluence including security, spaces, design, and integration with JIRA
• Strong proficiency in data analytics, data integrity, critical thinking, and problem-solving
• Ability to effectively prioritize work, troubleshoots issues, and complete tasks on time
• Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
• Excellent communication & interpersonal skills
• Atlassian Certification in JIRA is strongly preferred

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Unlimited PTO (and people actually use it!)

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen