Ready to challenge yourself to dive deep and think big? Ookla, the company behind Speedtest and Downdetector, is a team of passionate individuals who have turned clever ideas into unique products and a thriving business. Globally, millions of tests are performed every day across the Speedtest ecosystem on the web, desktop and mobile apps, embedded in routers and deployed in thousands of servers. Our mission is to help make the internet better, faster and more accessible for everyone. If you crave the chance to do your best work in a flexible work environment where we value individuality and happiness as much as we value talent, we want to hear from you.

We are obsessed with performance - after all, we test the fastest networks in the world! We’re looking for an engineering leader to coordinate with our global workforce of remote and (eventually) in-office employees to provide excellent support for their technology and tools. We pride ourselves on going the extra mile to provide excellent support to our team. This is first and foremost about supporting people… people who use technology.

We are people first, employees second at Ookla, and we know there is no one perfect path to any job. If you’re excited about the work we’re doing and think you have a creative new approach, please apply whether or not your experience matches the job description. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report here].

Responsibilities

• Oversee all internal facing IT responsibilities, including mentoring and leading staff
• Support the technology needs of our global team including primarily MacOS devices, with a smattering of Linux, Windows, iOS, and Android devices
• Maintain and improve our modern, SaaS (e.g. Google Workspace, Slack, SSO) IT stack
• Maintain and improve our in-office and inter-office networks
• Procure equipment and manage equipment lifecycle
• Maintain comprehensive patch management policy
• Work closely with our engineering team to align IT strategy with production systems
• Maintain the security of our network and end-user machines with anti-malware software, full disk encryption, firewalls, WAFs, and related tools
• Maintain and support test lab equipment for our software & test engineering teams
• Interface with corporate InfoSec, operations, and compliance teams

Requirements

The heading says “requirements” but we’re looking for the right person not the exact list. If your life experience prepares you for similar challenges, we’d like to hear from you.

• Team leadership or project management experience
• Strong networking fundamentals, experience with scaling high-performance Ethernet, Wi-Fi networks, and VPNs
• Focus on implementing InfoSec best practices
• Experience with industry-standard MDM tools like Jamf, Meraki, or similar
• A self-starter attitude and a constant desire to learn and improve
• Strong time management skills and a self-driven work ethic
• Interpersonal skills - we are a close-knit team at Ookla, and you will work with all team members
• Comfort managing vendor relationships, contracts, and budgets
• Experience scripting and automating IT workflows (bash, powershell, python, ruby, etc.)
• Most importantly, you must ensure 100% uptime for the office Sonos network once we return to our beloved offices

Preferred

• Experience with leading cloud platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.
• Experience managing complex conference room AV solutions

Benefits

We offer top-of-market compensation, flexible schedules and transit passes. We also offer on- and off-site happy hours, team activities, lunch on Wednesdays and an office kitchen full of snacks (when it is safe to be back in the office). Our comprehensive benefits package includes 401(k) matching, unlimited paid vacation and sick time, ESPP options, health/dental insurance coverage and a stand-out parental leave. We make sure you have the best hardware, software and tools available for you to do your work, and we provide excellent flexibility for working remotely as time and responsibilities allow. Visit [our Built In Seattle page] for even more information.