Learning Experience Technologist at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job Description
ServiceNow Training and Certification Organization is looking for a Learning Experience Technologist to establish, influence, and drive elements of our learning technology strategy/roadmap. This includes identifying and implementing learning technology solutions, tools and platforms. In addition, this includes frequently researching and piloting emerging learning technologies and trends in learning (and engagement) across both corporate and consumer-facing industries.
The Learning Developer Technologist will serve as an internal subject matter expert for our learning technology toolbox/architecture and will also collaborate with cross-functional teams to ensure that all our solutions are appropriate, aligned with the needs of our business/learners, and achieve measurable impact.
Establish, influence, and drive elements of the learning technology strategy, roadmap, and toolbox on the design team
Consult on the use of learning technology solutions and identify which blend of technologies are most appropriate given any scenario, gathering technical and user experience requirements as needed
Mobilize and lead internal teams and/or vendors to rapidly prototype, build, and deploy learning technology solutions while measuring the impact of our solutions
Ensure efficient monitoring, triage/support, strong documentation, and proper test coverage on all learning technology solutions
Identify opportunities to enhance, automate, and integrate with internal platforms (content management, content moderation, learning management, knowledge management) and partner with internal groups accordingly
Serve as a development and innovation thought leader for the TACO learning community – providing ongoing upskilling sessions to the extended GO learning organization, and consulting with other internal training teams to share best practices to ensure continuity across multiple programs and teams
Build necessary prototypes, eLearning packages, video plug ins, applications, widgets, gamified learning assets, and other assets/mock-ups/prototypes as necessary
Role requires minimal travel, 100% remote available
Experience in a developer capacity, ideally within a learning & development organization or learning technology company
Experience with web technologies, learning/content management systems, multimedia/authoring tools, and assessment/evaluation tools
Experience with basic coding, more advanced coding ability is a plus
Experience with UX/UI design, micro learning, simulations, virtual reality, augmented reality, self-paced, 3D/4D, and video-based learning
Experience consulting with both leaders and individual contributors, with a proven track record of establishing relationships and experience working as a strategic partner and solver of business problems
Experience working independently, managing multiple concurrent projects, leading project teams and driving technology strategy in a cross-functional environment
Experience with Design Thinking principles and practices
BA or BS Degree in Instructional Design, Educational Technology, Computer Science or related field
MBA or Masters in Educational Technology or related field
Experience implementing learning technology within the tech industry
Experience working directly with Learning or Training teams' processes, tools, and solving related challenges
Experience presenting new ideas, comfortable with taking risk and working in an agile environment
Experience in a user experience-driven industry, with design focus (gaming, merchandising, hospitality, etc)
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work PersonasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
FlexibleA flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.