Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Bellevue, WA

Manager, Facilities

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Our Opportunity:

This role is highly visible as often the first point of contact for clients, associates, and guests. You will be responsible for delivering exceptional customer service while coordinating and managing the day to day operations and maintaining an organized, best in class work environment.

You will be expected to support leadership teams and managers as well as interface with building management and vendors. A significant portion of this role is to handle the daily facility tasks and any maintenance needed in a timely manner. This person will brainstorm new ideas to ensure consistency of experience and culture among Chewy facilities.

What You'll Do:

  • Supervise a team of office coordinators to ensure that the facility is kept in excellent condition to service our Chewy team members
  • The client always comes first!  Be warm and welcoming while greeting associates, clients and visitors, answering incoming phone calls and conference room scheduling support. Manage the building visitor registration system with a personal touch
  • Ensure that conference and training rooms are always tidy, accessible and stocked with supplies and ready for the next strategy session. Maintain inventory of all facilities related supplies, including management of asset inventory of non-IT equipment (desk, chairs etc.)
  • Proactively ensure that senior leadership is ready and equipped for meetings, events, and senior-level meetings.  Manage vendors service levels including caterers, snack and beverage vendors, janitorial teams, building maintenance personnel as well as landscape and security personnel, as needed. Support procurement processes to ensure adherence to facilities budgets and oversight of vendor payments
  • Be familiar with the office teams and maintain accurate office headcount and seating data and team allocations. Establish communication with team leads to support understanding of team requirements and changes. Assist with all associate and departmental office moves
  • Support and facilitate shipping and receiving of all incoming and outgoing packages, parcels, and communications
  • Provide timely communication and follow-up to business partners regarding building-related issues, and general facility information. Be a resource for information for the associates, customers and guests

What You'll Need:

  • Ability to work independently
  • Exceptional, enthusiastic and positive customer service skills 
  • Superb communication skills, both verbal and written
  • Facility management experience; 24/7 on call in case of an emergency
  • Experience and understanding of budgetary processes
  • Corporate purchasing systems knowledge
  • Excellent organizational skills with a focus on detail
  • Strong sense of responsibility and dedication
  • Experience with vendor management
  • Task completion in a timely manner

Education/Office Skills:

  • Experience supporting 500 plus associates on daily basis
  • 2-5 years previous admin office experience preferred
  • Familiarity with Microsoft Office Suite (Excel/Word) a requirement
  • Supervisory experience is very important
  • Associate degree or higher preferred but not required

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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