The Team You’ll Work With

This role is on the Investor Services Operations team, reporting to the Head of Investor Services Operations. This is a pivotal role where you will partner directly with our Investor Services Delivery, GTM, and Product team leaders to solve some of the toughest challenges we face as a business. As Manager, Operations & Enablement you’ll own key initiatives that directly support our overall Company priorities of (1) delivering the best possible client experience, (2) enabling exponential growth, and (3) building systems for scale. To do this, you will partner with cross-functional leaders to improve critical processes, develop and execute a strategy for Delivery team training and content, scale and functionalize our operations, and design a world-class post-sale customer experience. You will lead and grow a team of Delivery Operations and Enablement specialists in this role.

The Problems You’ll Solve 

At Carta we are building an ownership network that changes how assets are acquired, valued, and transacted. We’re seeking an experienced Manager, Operations & Enablement who loves solving complex problems to help us continue to build the world’s next great financial infrastructure company. In this role, you will:

• Manage and execute on cross-functional efforts to improve our post-sale processes for both customers and our internal teams
• Drive scale across our Delivery teams by supporting leadership on critical initiatives such as reorganizing out post-sales team structure, improving the quality of data we use to manage the business, designing a streamlined end-to-end customer journey, and driving product adoption among our Delivery teams
• Oversee the design and development of Enablement solutions across a variety of mediums (e.g., classroom, virtual, e-learnings, content, coaching, video, on the job support) to improve the way we deliver services to our customers
• Measure the impact of your solutions and iterate on solutions over time to drive continuous improvement
• Oversee the development new hire onboarding programs that decrease ramp time of incoming Delivery team members and partner with onboarding program managers to ensure success

About You

• Demonstrated experience in building lasting relationships with senior level Delivery, Sales, and Product leaders
• Excels in executing, establishing priorities, and meeting swift deadlines in a fast-paced, rapidly changing environment
• Ability to identify customer needs, understand pain points, and design processes to improve customer journey
• Ability to develop operational improvement plans informed by data, and work effectively with a diverse set of stakeholders to execute on these plans
• Proficiency with streamlining and reengineering processes to drive efficiency, leverage and productivity
• Ability to quickly ramp on our suite of Investor Services products, as well as the underlying processes that we use to deliver these products
• Excellent written and communication skills
• Familiarity with standard learning creation tools (e.g., LMS) and knowledge management tools (e.g., Guru) are a plus 

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our careers page to get to know us better as you think about your next step at Carta.