Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry. Convoy offers the world's largest companies the best option for moving their freight through its network of via thousands of technology-connected trucking companies. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find loads they want, drive fuller trucks, and get paid quickly. Convoy is growing quickly and hiring in every area. Come join a company that is literally moving the world forward!
Founded in 2015, Convoy is backed by this century's leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.
About you
You are a strong operational executor with people management experience who is eager to help Convoy scale and can demonstrate the ability to excel in an intense, dynamic work environment as an early member of a growing team. In partnership with the other Convoy operations teams an Operations Manager will help hire, onboard, and lead a team of Operations Specialists and Sr. Specialists. You’ll play an integral role in setting direction for your team and will bring the energy, grit, and work ethic necessary to get the job done!
Ideal candidates will be strong communicators and multi-taskers who are adaptable, resilient and eager to attack unfamiliar problems with curiosity and a bias for action.
Responsibilities:
- Motivate and lead a team to deliver against metrics required to serve Convoy customers.
- Manage performance and personal development of individual Operations Specialists and Sr. Specialists.
- Support hiring, onboarding, and training of Operations Specialists and Sr. Specialists.
- Work cross-functionally to develop SOPs, train, and keep your team up to speed on process and product changes
- Identify and advocate for additional resources needed for your team to succeed (training, SOPs, product work, etc.)
- Work across teams on the execution of strategic initiatives to address critical business issues or opportunities
- Work with our product and engineering team to make improvements that increase efficiency and help us serve customers
- Develop a team schedule and manage timekeeping to ensure SLAs are met with high-quality service.
Minimum Qualifications:
- Bachelor's degree
- Minimum 3 years of experience working in a fast-paced customer support environment
- 3-5 years of team management experience
- Empathetic leader; Demonstrated ability to manage individuals and teams effectively
- Exceptional written and verbal communication skills
- Data driven with a knack for process improvement.
- Scrappy; willing to dive in and do what’s needed, regardless of whether it’s in the job description
- Excellent problem-solving skills with ability to simultaneously manage multiple initiatives
- Self motivated; Able to work independently and think creatively to deliver results
Preferred Skills and Experience
- Technical skills in SQL, Excel, and/or data visualization
Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you're a collaborative team player who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you!