Company Description

PayScale is the world leader in modern compensation software. Our rich data and unique algorithms power the world’s largest real-time database of salary profiles giving both employers and employees immediate visibility into the right pay for any position. We believe that transparent, fact-based relationships between companies and employees will generate the best outcomes, enabling both to thrive. We are bringing the dark art of compensation into the light by helping more than 6,500 businesses to stay competitive in the labor market and retain and manage their largest investment: their people.

We’re disrupting the compensation industry and are looking to bring on talented professionals with diverse perspectives. We foster a playful work atmosphere where highly motivated individuals can be truly innovative. Are you bright, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!

We are a fast-growing Warburg Pincus portfolio company who is thrilled to have brought the MarketPay product into our suite of offerings in 2016, and started a strategic alliance with Mercer in 2017. We can't wait for you to join us!

Job Description

The Role:

PayScale's Customer Success org is looking for a talented, customer-obsessed people manager to lead its Professional Services division. This team of highly consultative Compensation Professionals are responsible for partnering directly with customers in order to help them realize the full value of our data, software, and services - including the delivery of compensation structures, strategies, and industry best-practice recommendations. In this role, you will:

• Up-level the team by continuously assessing opportunities to improve team performance and customer happiness; developing new services, training and incentivizing the team, and ensuring customer growth.
• Collaborate with teams such as Implementation, Sales, and Customer Success Management; assisting with selling services to customers and ensuring smooth and successful handoffs between departments.
• Develop a keen understanding of capacity planning and project/resource forecasting.

Qualifications

The Person:

If you are a fearless innovator, a cross-functional collaborator, and a talented team builder - this job is for you! We're seeking a leader that motivates and inspires, driving their team towards operational excellence.

• You are hyper-focused on providing exceptional customer service; setting goals and leading a team to drive high customer satisfaction.
• You are able to identify clear metrics and measurements and excel at problem solving.
• You have a growth mindset, always coming up with ways to help both the team and business grow.
• You're able to prioritize multiple (and potentially overlapping) client requirements at a time.
• You're talented at speaking to all levels of customers and thrive when presenting PayScale services; Changing the way people talk about compensation is your jam!
• You're a relentless recruiter, with an ability to attract and develop elite teams.

The Requirements:

• Bachelor's Degree
• 5-7+ years’ experience in customer-facing roles
• Experience leading customer-facing teams

Additional Information

Pay is a Package! In addition to competitive salaries, PayScale offers the following benefits and perks.

Benefits We Offer:

• Unlimited Paid Time Off policy
• 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
• Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
• Medical
• Dependent Care (can be used towards day care costs!)
• Parking
• Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Maternity and Paternity Leave
• 10 paid holidays!
• Summer office closure, entire week of July 4th
• 401k with company match, vests immediately

Perks:

• Casual dress code (JSS - Jeans, shorts, and sandals welcome!)
• Onsite lockers, showers, and clothes dryer
• Bike storage
• Coworkers you actually like...
• Gender neutral bathrooms on most floors
• Mothers' Room
• Sitting-Standing ergo friendly desks
• Weekly company sponsored happy hours
• Work from home Wednesdays
• Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)