Medicare Training Coordinator [Remote]
About Assurance
At Assurance we are disrupting the antiquated and inefficient world of insurance and financial services. Our team of world class software engineers, data scientists, and business professionals are modernizing how people obtain and manage their financial life all through our powerful platform ecosystem. We are rapidly growing as we expand our product offerings and global footprint, and this growth continues to present new and exciting challenges as we push our industry into its future. We eliminate waste throughout the industry and calculate the complex into simple, valuable solutions to improve people's lives. We are humble, driven, and committed to improving the lives of millions.
As a Medicare Training Coordinator, you will be responsible for creating and delivering a sales training curriculum and development program to Medicare licensed and unlicensed sales agents. Additionally, the Coordinator is responsible for delivering the training curriculum, consisting of sales skills, systems and product knowledge, underwriting and competitive market knowledge. The Coordinator will have influence in evaluating the effectiveness of the training program and ensuring continuous improvements are evaluated. By staying abreast of the current industry training trends, developments and best practices, the Coordinator will work with the Training Manager and sales leadership to implement recommended changes.
Primary Responsibilities:
Work closely with Training Manager to deliver a world class training program for Sales Agents. This includes entry level to advanced learning modules that progressively improve the skills and performance of our sales team.
Facilitate, deliver and coach to the training curriculum. Prepare all required training materials and/or home study materials necessary for initial and follow-up training programs.
Work with sales leaders and cross functionally with HR, Compliance and Marketing to align the training curriculum to support the attainment of business goals and outcomes.
Identify gaps in skills and knowledge, work with sale leaders to recommend and implement solutions.
Partner with subject matter experts across the organization to develop training content.
Evaluate and improve program effectiveness through defined KPIs, testing and user feedback.
Identify areas for future training and development and create curriculum to facilitate training.
· Communicate key issues to the sales leaders to identify additional strategies, curriculum, and learning events, for the Hub Centers.
· Ensure the utilization and implementation of all training methods (with a heavy emphasis on technology and virtual tools).
· Travel required up to 20%
Qualifications:
· College degree or equivalent experience.
· Prior experience in sales within the insurance industry, specifically phone sales management. Medicare experience strongly preferred.
Experience in education, training and curriculum development.
Strong organizational skills with results orientation.
Superior interpersonal skills.
Solid presentation and facilitation skills to foster a high level of interaction and participation in training sessions.
Able to manage multiple projects simultaneously with cross-functional teams while being flexible and responsive to dynamic situations and changing priorities.
3+ years of experience building/delivering best in class professional sales training programs, training at scale, influencing curriculum development, and experience evaluating training program efficacy.
This position will be remote.
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