Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

The Customer Marketing team is dedicated to a member-first approach to experience. They are a highly visible team and are responsible for driving the engagement and loyalty of nearly half a million pet owners. We are looking for a gritty marketer to join our member engagement team as our brand’s voice on social media. You will be a great fit for the team if you have a mindset that can deliver both creativity and data-based decision-making, with a can-do attitude.

Key Responsibilities Include:

As a member of the Customer Marketing Team, you’ll have the opportunity to make an immediate impact on the rapid growth of our company. You will help support and engage our members on our social platforms to ensure an effortless experience and increase friend referrals. Your responsibilities include:

• Handling member inquiries and concerns on Facebook, Instagram, and Twitter
• Connecting with members on social platforms to encourage engagement and build a strong brand reputation
• Driving members to review us on specific websites and platforms
• Spotting member experience trends and identifying opportunities to improve the overall experience

Qualifications (Please include a cover letter with your application!)

Experience:

• Experience in marketing and/or customer service preferred.

Skills, Knowledge & Abilities:

You’ll be successful if you can:

• Adopt Trupanion’s brand voice
• Multitask and prioritize on the fly
• Work independently and with other departments to solve member concerns
• Build relationships with members on social platforms

You’ll lead the pack if you have:

• A background in customer service
• A reputation for going above and beyond to deliver exceptional service to our members
• Excellent written communication skills
• Strong attention to detail

Benefits and Perks:

• Bonus opportunities
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks paid time off
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly, and fun office environment
• Free dog walking services for office pets during business hours
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Free on-site gym

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself:

https://www.facebook.com/Trupanion/videos/10155423763702974/ 

Trupanion Team DNA:

At Trupanion, we achieve great things together when we are:

• Caring: We are kind to each other and assume positive intent.
• Collaborative: We work together to achieve company goals (we not me).
• Courageous: We are determined, take risks, and make bold moves.
• Curious: We seek new information to continually better ourselves and our work.
• Honest: We believe candid communication leads to successful teamwork.
• Inclusive: We welcome and value all people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visit http://trupanion.com/about 

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.