Network Engineer II

| Seattle
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Expedia

 

 

The Network Operations Engineer provides sound technical support across the organization and is responsible for supporting new and existing products within Expedia’s Corporate network; daily interaction with other Operations, Design and Build organizations will be key components of the role.

 

The position is part of a dynamic team that interacts with Expedia’s global business organization to ensure the maximum possible service availability and performance for Expedia users, customers and partners. Our team is a highly talented group of professionals who offer a unique blend of core experience and specialized skills in their areas of expertise. Our employees are our greatest competitive advantage.

Responsibilities (include, but not limited to):

• Provide Level 2 and Level 3 Network support including Operation, Change Management and Request Fulfilment for Network Devices – Routers/Switches, Firewalls, Wireless, WAN Optimization.

• Monitoring and support of global corporate network, to meet, and endeavour to exceed, SLA requirements.

• Monitor Support queues and with the guidance of the Operations Manager ensuring potential issues are addressed and or escalated where required

• Keeping all documentation (including LAN/WAN drawings and equipment lists) accurate and up to date.

• Evaluate, implement and monitor incoming network change requests.

• Maintain Technical documentation on network changes.

• Periodic update of support procedure and technical documentations.

• Periodic review and upgrade system firmware, application software and IOS.

• Maintenance and administration of all production IP communications equipment.

• Directly engage with the Network Operations Center on esculations and/or with customers/users to consult with them and manage their requests and issues.

• Vendor and 3rd Party support and escalations.

 

Required key skills and competencies:

• Experience in configuring and troubleshooting routing protocols - OSPF, EIGRP, BGP.

• Experience in configuring and troubleshooting Layer 2 networking

• Experience in configuring and upgrading Cisco routers, switches 37xx, 38xx, 45xx, 68xx, VPN gateways, & ASA firewalls.

• Experience with managing and configuring Checkpoint firewalls, 4k & 5k

• Experience with managing and configuring Cisco and/or Aruba Wireless products

• Exposure to WAN Optimization appliances such as Silverpeak

• Candidates with CCNP / CCNA preferred.

• Experience reviewing system configuration settings/policies.

• Experience working with third party vendors and technologies.

• Experience working within operational environments following ITIL & industry best practices frameworks.

• Proficient skills with MS Office to include Visio, Excel, Power Point, Word and Outlook.

• Strong troubleshooting skills (technical and non-technical).

• Ability to multi-task and manage competing and conflicting priorities.

• Strong communication skills in both verbal and written.

• Ability to work outside of core business hours to include nights and weekends.

• Ability to participate in an on-call rota when required

• Understanding of MPLS, BGP & Internet Exchange Peering.

• Working knowledge of QoS.

• Knowledge & understanding of Multicast.

• Knowledge of Python/Perl/Scripting languages a strong plus.

• Proficiency in Network Tools such as HPNA, Solarwinds, Extrahop, Route Explorer, NetFlow, Wireshark etc.

• Working knowledge of IP Telephony systems - ideally Avaya

Qualifications / Experience:

• Bachelor's degree in computer science or a related technical field or equivalent experience with Production Management experience preferred.

• At least one professional level certification from CCNA, CCNP Routing and Switching or equivalent experience.

• 5+ or more years related experience required.

• 4+ years of progressive experience in networking and network security including, VPN's, enterprise routing, L3-7 switching, and Cisco IOS, Checkpoint Firewalls & Cisco ASA.

• High level of familiarity implementing and troubleshooting Cisco LAN/WAN/Wireless platforms.

 

* LI-NC1

 

 

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
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Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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