Who we are:

Optimize.Health is leading the charge in how providers deliver remote care. Our next-generation Remote Patient Monitoring (RPM) platform enables medical teams to provide safe, effective remote care that improves patient outcomes, lowers patient medical expenses, and generates new revenue streams for healthcare providers of all sizes. As the market leader in physician-led remote patient monitoring, we help patients work together with their most trusted healthcare advocate, their existing physician, to achieve lasting health improvements and catch early warning signs before they escalate. Led by top-tier investors from Silicon Valley and Boston, our Series A funding round is fueling a period of rapid growth that allows us to equip our global team with the resources needed to build the best RPM platform in the market.

About the position

The Onboarding Specialist creates a memorable onboarding experience for our new patients enrolling in the Optimize Home Monitoring Program. The Onboarding Specialist educates all of our new patients about the Optimize program and how it will positively impact their quality of life. They also teach our new patients how to use our medical devices, such as a blood pressure machine, pulse ox, and weight scale.

What you will be doing:

• Make outbound calls to complete the onboarding process with new patients
• Guide patients in the setup of their new medical devices over the phone
• Investigate equipment problems, troubleshoot, and provide a resolution
• Provide an exceptional patient experience

What we are looking for:

• Phone or Call Center experience required
• Enrollment/Medical Sales experience preferred
• Technical aptitude to pass our typing and computer literacy test
• You are internally driven, motivated to prove yourself, and want to see your contributions make a real impact in people's lives
• You are also comfortable communicating with patients over the phone, overcoming objections, and have good problem-solving skills
• Patience and exceptional listening skills
• Pay close attention to detail
• Dedication to finding a resolution
• Confidence in multitasking
• “Challenge accepted” attitude

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation or your identity expression, if you are passionate about modernizing and improving the future of healthcare, we want to hear from you!

Our Story:

Optimize health was founded in 2015 with a focus on improving patient outcomes. We simplify effective remote care and reduce the administrative and financial hurdles in order to improve patient outcomes, lower hospitalizations and reduce patient expenses.

We believe healthcare technology should be designed for the patient and provider. That’s why we created an elegant Remote Patient Monitoring platform, along with monitoring services, designed to offer the best experience possible for healthcare workers and patients. Created and supported by a world-class technology team and 10+ MD advisors, Optimize Health is a market leader in RPM.

We recognize we are trying to solve a really hard problem and that is why those that join our team are so important. “Optimizers” are the core of our company and we strive to continue to be a best place to work that is equitable, fulfilling where team members feel like they belong. 

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation or your identity expression, if you are passionate about modernizing and improving the future of healthcare, we want to hear from you!