Onboarding Specialist - Contractor at Optimize Health

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Who we are:
Optimize.Health is leading the charge in how providers deliver remote care. Our next-generation Remote Patient Monitoring (RPM) platform enables medical teams to provide safe, effective remote care that improves patient outcomes, lowers patient medical expenses, and generates new revenue streams for healthcare providers of all sizes. As the market leader in physician-led remote patient monitoring, we help patients work together with their most trusted healthcare advocate, their existing physician, to achieve lasting health improvements and catch early warning signs before they escalate. Led by top-tier investors from Silicon Valley and Boston, our Series A funding round is fueling a period of rapid growth that allows us to equip our global team with the resources needed to build the best RPM platform in the market.

 Optimize.Health is leading the charge in how providers deliver remote care. Our next-generation Remote Patient Monitoring platform enables medical teams to provide safe, effective remote care that improves patient outcomes, lowers patient medical expenses, and generates new, much-needed revenue streams for healthcare providers of all sizes. As the market leader in physician-led remote patient monitoring, we help patients work together with their most trusted healthcare advocate, their existing physician, to achieve lasting health improvements and catch early warning signs before they escalate. 
 Led by top-tier investors from Silicon Valley and Boston, our Series A funding round is fueling a period of rapid growth that allows us to equip our global team with the resources needed to build the best Remote Patient Monitoring platform on the market. 

About the position
The Onboarding Specialist creates a memorable onboarding experience for our new patients enrolling in the Optimize Home Monitoring Program. The Onboarding Specialist educates all of our new patients about the Optimize program and how it will positively impact their quality of life. They also teach our new patients how to use our medical devices, such as a blood pressure machine, pulse ox, and weight scale.

What you will be doing

  • Make outbound calls to complete the onboarding process with new patients
  • Guide patients in the setup of their new medical devices over the phone
  • Investigate equipment problems, troubleshoot, and provide a resolution
  • Provide an exceptional patient experience

What we are looking for

  • Phone or Call Center experience required
  • Enrollment/Medical Sales experience preferred
  • Technical aptitude to pass our typing and computer literacy test
  • You are internally driven, motivated to prove yourself, and want to see your contributions make a real impact in people's lives
  • You are also comfortable communicating with patients over the phone, overcoming objections, and have good problem-solving skills
  • Patience and exceptional listening skills
  • Pay close attention to detail
  • Dedication to finding a resolution
  • Confidence in multitasking
  • “Challenge accepted” attitude

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation or your identity expression, if you are passionate about modernizing and improving the future of healthcare, we want to hear from you!

Our Story:
Optimize health was founded in 2015 with a focus on improving patient outcomes. We simplify effective remote care and reduce the administrative and financial hurdles in order to improve patient outcomes, lower hospitalizations and reduce patient expenses.

We believe healthcare technology should be designed for the patient and provider. That’s why we created an elegant Remote Patient Monitoring platform, along with monitoring services, designed to offer the best experience possible for healthcare workers and patients. Created and supported by a world-class technology team and 10+ MD advisors, Optimize Health is a market leader in RPM.

We recognize we are trying to solve a really hard problem and that is why those that join our team are so important. “Optimizers” are the core of our company and we strive to continue to be a best place to work that is equitable, fulfilling where team members feel like they belong. 

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation or your identity expression, if you are passionate about modernizing and improving the future of healthcare, we want to hear from you!

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • DocuSignCRM
    • HubSpotCRM

Location

Remote first, we do have a small office in Ballard that some of our Seattle based team members use. Our office is right in the middle of great food, shopping, bars and coffee shops.

What are Optimize Health Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Optimize Health offers both a healthcare FSA and dependent care FSA accounts so team members can cover medical expenses and dependent care with pre-tax contributions
Disability Insurance
We provide Short Term Disability & Longterm disability 100% paid for by Optimize Health
Dental Benefits
We offer a generous PPO & as well as a richer PPO+ plan that includes orthodontia for adults and children.
Vision Benefits
We provide vision coverage 100% paid for by Optimize Health
Health Insurance Benefits
We offer 3 medical plans; an HSA (Premium 100% covered for the employee and 50% for dependents) and two buy up plans. AND we contribute $3000/year to HSA accounts
Life Insurance
We offer basic life which is 1x a team members salary 100% paid for by the company. In addition, we offer a supplemental life insurance plan paid for by the employee.
Wellness Programs
Team members have access to Classpass and gym discounts
Mental Health Benefits
Team members have free access to TalkSpace for mental health support
Retirement & Stock Options Benefits
401(K)
We are excited to be able to offer our team members a retirement plan at our stage.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We offer a dependent care FSA account
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Home Office Stipend for Remote Employees
Optimize Health offers up to $750 home office stipend so team members can make sure where they work is comfortable for them.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Our people are at the core of everything we do and we show that by offering an array of inclusive benefits that support our team member at work and at home. We are excited to be able to continue to expand on our benefits in the future.

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