Operations Leader

| Seattle


New Engen is seeking an Operations Leader to lead internal business operations, including teams with customer facing roles. The role is designed to work across the entire New Engen business, partnering with a diverse set of leaders and teams to design, build, deploy and enable New Engen’s growth. We are looking for a hands-on leader that pursues quick wins utilizing readily available data versus perfectly developed solutions. The Operations Leader will have a passion for building solutions and enabling others in times of clarity and often in highly ambiguous environments where the goal is known but the path is less certain. This is a high-impact role responsible for partnering with cross-functional stakeholders, company executives, and front-line employees.  
 
 

Key Responsibilities:  

Functions and Responsibilities 

  • Lead the client onboarding and operations team to ensure customers have a consistent, organized and amazing experience after they choose New Engen.  
  • Design, implement, and enable the New Engen client service playbook in partnership with the Managed Services leadership team to promote consistency of approach, feedback loops that enable decisions, decreases client churn and promotes client health. 
  • Design, implement, and enable new hire training for the client facing Marketing Team, taking new hires from zero marketing knowledge to competencies across paid digital marketing and New Engen’s technology.  
  • Conceptualize strategic plans and objectives for international growth. Operationalize the international expansion strategy by establishing entities, building operational partnerships in new countries, supporting the hiring and onboarding of international employees, and ensuring local execution of New Engen operations is consistent with the US while tailored to local country standards. 
  • Partner with Product, Sales, Marketing and People teams to develop and implement the operating infrastructure for the delivery of New Engen’s self-service tools (SaaS products) from Order to Renewal, including delivery and ongoing customer success. 
  • Lead the Office Management team ensuring that the offices operate in a manner supportive of the success of our employees and our goals. Ensure remote offices outside of Seattle are fully resourced and that remote employees are well-connected to our people and programs.  
  • Translate strategic plans into focused and manageable business, people and cultural goals. Tie objectives to specific team goals and overall company performance. 
  • Lead through ambiguity – help our teams to operate towards their goals, sometimes with little information. Progress is more important than perfection.  

 

Skills and Experience: 

  • 8+ years' experience in operational roles to support rapid growth environments 
  • A proven track record of building and maintaining cross-functional relationships at the executive level and at all other levels of the organization 
  • Ability to influence others and bring people along. You work through people, not against them 
  • Strong business acumen and judgment 
  • LOVES ambiguity. Needs only the direction, not the map. Does not allow organizational blockers to disrupt or stop progress towards goals 
  • Entrepreneurial approach - a self-starter able to build capabilities from scratch, see the work through execution, and ruthlessly prioritize in an ever changing/evolving landscape 
  • Executive-level written and verbal communication skills 
Read Full Job Description

Location

Our company is located just north of downtown in Belltown. Lot's of coffee shops and food in walking distance.

An Insider's view of New Engen

What are some social events your company does?

We have done a lot of fun events together as group! We've gone wine tasting, been to Mariners game, and even went go kart racing!

Michelle

Recruiting Program Specialist

What are New Engen Perks + Benefits

New Engen Benefits Overview

New Engen offers progressive benefits for a young, growing company: flexible PTO so employees can take time when they need; flu shots to ward off cold and flu season; free beverages and healthy snacks; and more. The company encourages staying connected, and conducts cross-organizational events so employees can learn, leverage differences, share updates, accomplishments, ideas, and listen to each other to strengthen the culture.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Promote from within

Additional Perks + Benefits

We promote an authentic, inclusive, no ego environment. Our weekly all company meetings are led by our CEO who shares regular updates, recognizes people, tells stories, solicits feedback and provides transparency will all employees. You can often see employees gathered, sitting on the floor, sharing, playing a game, hanging out with the office dogs, listening to music or sharing a beer with one another. Instead of closed behind office doors, most of our senior leadership team sit with their teams. On Slack, you can find our team collaborating, solving problems, joking, sharing funny pictures and videos about the work and all sorts of other topics. We are constantly reinventing ourselves - one of our core values - which we demonstrate by hiring adaptable and agile people who can learn, flex and change with our changing business.

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