At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a motivated and organized Operations Specialist to join the Lyft family, full-time. In this role, you will be the face of Lyft, meeting with applicants, current drivers and Lyft Rentals/Express Drive customers at our local facilities. This role is the heartbeat of our local operations and provides immediate exposure to the inner workings of a fast paced, innovative company in hyper growth mode. If you consider yourself to be a problem solver, can find comfort in ambiguity, and enjoy daily challenges, you just passed the first test! 

This role requires someone who strives for operational excellence, loves working with people, and is highly interested in helping Lyft continue to build this incredible ride-sharing movement! Let’s chat! (Internal Business Title is Community Associate)

Responsibilities:

• Guide drivers through the onboarding process
• Support applicants and drivers with your knowledge of the Lyft platform and local market nuances
• Perform pre and post applicant outreach to get drivers approved and on the road
• Work with current drivers to solve any issues that they may have
• Work on various special projects - managing logistics, timelines, and stakeholders - as dictated by unique business needs in an emerging market
• Uphold Lyft’s high standard of service while working with all drivers and representing the Lyft brand both on and off the clock
• Assist with vehicle transportation and preparation (where applicable) 
• Work a flexible schedule: this is a full-time role that requires availability on evenings and weekends at some locations

Experience:

• 1+ year of experience in an in-person customer service role such as in retail, technical support or hospitality preferred 
• Familiarity with the local market is a plus
• Computer literacy and savviness will go a long way
• Great customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance 
• A teamwork and collaborative mindset is a must 
• Proficiency in other languages is considered a plus!
• Must have a valid driver's license and is comfortable transporting vehicles
• Must have a satisfactory driving record and is insurable under Lyft's policy

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.