Partner Operations Manager

| Seattle
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The Outreach Manager of Partner Operations will be responsible for aligning and executing the partner strategy by building and delivering analytics, reporting, processes creation and definition as well ownership of the Partner Relationship Management platform and portal. 

The candidate will help build and operate Outreach Partner Portal from the ground up. You will have prior experience with PRM tools (such as: Salesforce Community Cloud, Impartner, PartnerStack, Crossbeam, etc.) The individual must have an intimate knowledge of this technology to guide us through business processes and integrations that need to be created. 

Will work closely with the rest of the Global BD, Global Field Sales and Product Management on our Partner Ecosystem Strategy execution. 

The incumbent will also help drive program functions for GTM Partners across the entire lifecycle of a partner. Must be resourceful and unafraid to work through ambiguity. Be able to incorporate a passion for relationships and people to bring new approaches to Outreach. 

The role will report to VP, Global Business Development and Partnerships.

Your Daily Adventures Will Include

  • Oversee the day-to-day partner operations and partner performance metrics
  • Own the Partner Relationship Management (PRM) toolset and partner portal working with vendors and key internal stakeholders.
  • Help design and continuously improve partner portal in order to drive value for users, partners and community Co-develop Outreach Partner Program including business processes, integrations and tooling to support operationalizing the benefits, requirements, marketing, enablement and sales functions 
  • Accountable for working with cross functional teams from Product Management, Engineering, Marketing, Sales, Legal and Enablement to assist alliances
  • Collaborate with Cloud Alliances team on cloud marketplaces including deal forecasting and deal registration with AWS, Azure and GCP Marketplaces
  • Optimize deal registration processes with Salesforce, working with Revenue Operations team
  • Monitor, analyze, and report out performance and use insights to form decisions. Track and measure success of programs through goals around partner adoption, engagement, marketing activities, external industry awareness, and input from internal stakeholders
  • Drive operational efficiency by continually refining Partner Operations processes

Basic Qualifications

  • B.S or equivalent educational background is preferred4+ years of experience in channel and alliance partner sales operations 
  • A minimum of 4 years’ experience with strategy development, partnership management or business development in the technology industry
  • 4+ years’ working with Salesforce.com Creating reports, dashboards, and ensuring data integrity2+ years’ experience working with public cloud provider marketplaces managing transactions and deal flow: sales quotes, deal forecasting, deal interactions with public cloud providers, etc.
  • 3 years’ experience with PRM tools (such as: Salesforce Community Cloud, Impartner, PartnerStack, Crossbeam, etc.)
  • In-depth experience with CRM (ideally SFDC) and knowledge of best practices, along with proficiency in reporting and dashboards including custom report types, filters, formula fields, dynamic dashboards and dashboard filters
  • Experience with other GTM operations areas like marketing and customer success
  • Experience with Software-as-a-Service (SaaS) delivery models
  • Intermediate experience using data visualization tools (Tableau)Strong strategic, analytical, project management and communication (oral and written) skills
  • Pro-active, independent thinker with high energy and positive attitude 
  • Have a flexible and pragmatic mindset and the ability to think quickly on your feet with little supervision at times and adaptability to a fast-paced changing environment
  • Genuine desire to have fun, to learn and to make a difference

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
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