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Partner Success - Partner Success Leader (Americas)

| Seattle

Company Description

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyse, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

Job Description

The Qualtrics Partner Success group is a growing team focused on establishing and cultivating alliances with key strategic partners throughout the customer lifecycle. We are focused on developing partner practices that implement world-class customer and employee experience programs demonstrating the Qualtrics leading-edge XM capabilities. Our team is passionate about engaging with partners on customer requirements and complex implementations resulting in broad customer impact.

Qualtrics is seeking a leader and manager for the Americas Partner Success team based in Seattle, WA or Provo, UT who can lead a team of senior partner managers to ensure our partners are lifetime Qualtrics champions. If you have 15+ years of experience in partner management and consulting roles with at least 10 years of leadership experience, and want to work at a fast-growing tech company, Qualtrics will be an ideal fit.

Responsibilities

With a strong customer first culture, we are looking for a seasoned Partner Manager that has technical depth, customer empathy and experience driving large scale programs. The ultimate goal of the role is to build a strong partner ecosystem to scale Qualtrics implementations and solutions.

Expectations for Success

  • Lead our Partner Success team and Partner Managers in the US, Canada and Latin America region to meet and exceed quarterly partner services plans
  • Recruit and manage regional partner managers who will lead our services relationship with Qualtrics’ most strategic partners in Americas.
  • Coordinate partner engagement for targeted accounts and support delivery cycle
  • Drive partner business reviews for the region and report and represent the progress of the business plan execution within Qualtrics
  • Develop and cultivate a relationship with partner executive relationship sponsor
  • Build and lead program schedule, obtaining input from partners to gain consensus and acceptance of achievements and target completion dates for all deliverables
  • Lead team and provide ongoing governance of partner program in the region by communicating with key partners to ensure they are aware of status and changes
  • Ultimately build a strong partner ecosystem in the region to scale Qualtrics implementations and solutions.

Requirements

  • 15+ years of experience and track record of developing strong, collaborative partner relationships that result in strong joint businesses and material impact on the business
  • 10+ years of leadership and people management experience
  • Extensive experience developing and driving complex customer and/or partner programs
  • You have a solid understanding of how to design and execute high-touch as well as broad partner programs leading to successful customer engagements
  • Ability to multitask and manage multiple moving parts, while actively prioritising activities and deliverables.
  • Ability to work independently in highly ambiguous environments, with both technical and business groups internally and externally.
  • Comfortable navigating complex organisations with a solid understanding of professional services operating models
  • Manage deliverables, define success metrics, be a customer advocate on key partner-led engagements and implementations of Qualtrics solutions.
  • Strong communication and planning skills with the ability to present to and influence senior leadership inside Qualtrics and with our customers and partners

What Differentiates Us From Other Companies

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
  • On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
  • We believe in sharing Qualtrics success which is part of the compensation for all employees.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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