Partner Success - Strategic Program Manager

| Seattle

Company Description

Qualtrics builds the world’s most powerful research platform, which allows our customers to quickly gather, analyze, collaborate, and take meaningful action with data from employees, customers, and markets. We currently have over 9,000 clients worldwide and growing.

At Qualtrics, we are focused on developing a series of world class programs to enhance the experience of our customers and partners leveraging the Qualtrics leading-edge XM capabilities. If you are excited to be part of the wave of technologies and solutions that are reshaping the way brands build the next generation of customer and employee experiences join us.

Responsibilities

With a strong customer first culture, we are looking for a new team member to join our group and be a part of the delivery of our early adoption programs supporting the future releases of Qualtrics Experience Management (XM) platform. You will work closely with some of the most strategic Qualtrics customers to help them adopt latest platform capabilities in order to grow and mature their Customer and Employee Experience programs. They will be Qualtrics’ champions because their organizations deliver differentiated and best-in-class experiences in their industry.

You will also work closely with senior product leaders to define customer scenarios, target customers, program metrics, budgets, and resource requirements. You will gain deep knowledge of our product technology, business strategy and markets to develop your customer program plans and execute on them. You will work closely with field sales and consulting to excite and recruit customers and partners and secure their program participation. In this role, you will define and own program success, managing logistics such as: defining the program strategy and structure, determining customer participation, legal requirements/documents, orchestrating all lines of communication, creating effective feedback loops and systems, determining resource requirements, and collaborating with program management, product management, sales, support, and consulting. You will also shape the direction of the product by working closely with the assigned feature teams and based on feedback identified, captured and prioritized through these Engineering programs.

A successful candidate will be a senior individual contributor that excels at dealing with ambiguity and is capable of operating at all levels. They will possess a strong attention to detail, a reputation as someone who focuses on the customer, brings simplified solutions to complex problems and does what they say they will do.

The successful candidate will:

  • Serve as the most senior executive relationship manager and day-to-day point of contact to throughout the program participation
  • Lead the definition, design and adoption plan for new product investments for key customers
  • Own and drive engagement with 1-5 most strategic customers participating in early adoption programs and work with them to drive value realization and program maturity
  • Establish and manage relationships with strategic early adopter customers in concert with other Qualtrics teams
  • Nurture sustained large XM customers and develop customer evidence as part of product launch
  • Communicate and enroll key partner executives in our vision and engage partners in delivery of implementation and adoption programs
  • Provide ongoing governance of customer program by communicating to key stakeholders to ensure they are aware of status and changes

Requirements

  • 8+ years of experience required in developing and driving complex customer and/or partner programs.
  • Track record of developing strong, collaborative customer relationships that result in strong joint businesses and material impact on the business
  • You have a solid knowledge of how to design and execute high-touch customer programs leading to successful customer engagements
  • Ability to multitask and manage multiple moving parts, while actively prioritizing activities and deliverables.
  • Ability to work independently in highly ambiguous environments, with both technical and business groups internally and externally.
  • Comfortable navigating complex organizations with a strong understanding of professional services operating models
  • Excellent communication and planning skills with the ability to present to and influence senior leadership inside Qualtrics and with our customers and partners.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We’re looking for A-players, not A-holes. We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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