Patient Support Specialist

| Seattle
At Navigating Cancer, our mission is to improve the lives of cancer patients and those who care for them. We enable oncology clinics to provide personalized, efficient care to every patient by providing relevant educational materials, giving the whole care team visibility to patient issues and needs, and delivering useful insights so that care teams can identify and resolve gaps in care. Through our platform, patients receive a holistic service offering to support their individual goals and needs.
In order to advance our mission to – “Enable Personalized Care for Every Cancer Patient,” we are seeking candidates for the following role:
Experienced Customer Support Specialist
Are you an experienced support person looking to make a real difference in people’s lives? As a Patient Support Specialist, you are the voice of Navigating Cancer, responsible for helping our customers (Oncology medical practices) and their patients have the best experience possible with our healthcare solutions.
This position is Full-time & Pays $20.19 an hour.
 
Responsibilities:
• Primary customer contact for the company.
• Manage a high call volume. Comfortable calling clinic staff and patients of all ages as they navigate our software.
• Provide account management and technical support along with exceptional customer service, professionally represent the company when interacting with both medical clinics and patients.
• Complete and maintain all required data entry, records and documents.
• Deliver consistently high customer satisfaction
• Manage email appropriately, responding to customer inquiries in a timely manner.
• Use our knowledge base, team members and job tools to quickly and precisely resolve client issues.
• Other duties as assigned.
Qualifications:
• Experienced. You have at least 3 years of customer service experience, preferably in medical or SaaS field
• Problem Solver. Ability to think on your feet. You love tackling a challenge and finding the best solution for everyone involved·
• Communication. Excellent written and verbal communication skills.
• Proficiency with Google Solutions & Microsoft Office products
• Detail oriented and proficient in multi-tasking, juggling email and phone support, and meeting deadlines.
• Strong organizational skills.
• Capacity to work as a team and independently.
• Proficiency using Salesforce or similar CRM tools
• Spanish language a plus.
• Must be able to pass a pre-employment drug test and background check.
How you should apply:
1. Submit a resume
2. Include a brief cover letter letting us know :
a.) Two customer service skills that you think would make you a great asset to our team
b.) If you would be available to work 7am- 4pm, M-F

Why work here?
We support thousands of healthcare professionals and tens of thousands of cancer patients every day. We help cancer patients get better care—and consider this a valuable and meaningful reason to come to work everyday. You get to work with leading technology, wear many hats, and contribute every day to our business success! Join us to help us grow and establish ourselves as a world-class business. We are lean, agile, and lightweight. We believe in each other, believe in our work, and have fun along the way.
This position is full time 7am-4pm Monday-Friday, in our downtown Seattle office. We offer competitive compensation, benefits and a fantastic work environment:
- Employer subsidized medical, dental and vision 
- 401K + ROTH option
- Paid maternity/ paternity leave policy
- ORCA passes for commuting
- Educational stipend
- Central location equidistant from Pike Place Market and Pioneer Square
- Company sponsored lunch every Monday and fully stocked kitchen
Our Values: 
Work with Purpose. Work together to improve the lives of cancer patients. Collaborate with team members, have passion, enthusiasm and mission for the work that we do.
Act with Integrity. Communicate openly, be honest, follow through.
Be Agile. Discover creative solutions, welcome change. Adapt and pursue continuous improvement.
Seek Simplicity. Reduce complexity for our customers and patients. Simplify our products, our processes and our messages.
Strive for Growth. Constantly strive to achieve personal, professional, and company goals. Continuous reflection, learning and achievement.
Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce PardotLead Gen

Location

Located in a historic building a block away from the Seattle waterfront and close to Pike Place Market, Pioneer Square, and some awesome coffee shops

What are Navigating Cancer Perks + Benefits

Navigating Cancer Benefits Overview

- 100% employer paid medical, dental and vision
- 401K + ROTH option
- Paid maternity/ paternity leave policy
- ORCA passes for commuting
- Educational stipend
- Central location equidistant from Pike Place Market and Pioneer Square
- Company sponsored lunch every Monday and monthly Waffle Wednesdays

Culture
Eat lunch together
We have multiple areas in the office where people congregate during lunch to hang out with their fellow team members.
Daily stand up
Pair programming
Open office floor plan
One of the oldest buildings downtown, this is a great space with exposed brick & beams. Conference rooms for meetings and brainstorming sessions w/ an open floor plan for a collaborative team feel.
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $1500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Navigating Cancer provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Our remote work program includes work from home 1 day per week or work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Navigating Cancer employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Continuing Education stipend
We offer $1000 annualy for continuing education.
Online course subscriptions available
More Jobs at Navigating Cancer6 open jobs
All Jobs
Dev + Engineer
Operations