We deliver digital workflows that create great experiences and unlock productivity.

Platform Architect-Customer Workflows at ServiceNow (Remote)

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is seeking a Platform Architect for Customer Workflows that is a customer facing domain expert, drives innovative business solutions with our customers, and applies technical consultation skills. This role is well versed in architecting and developing Customer Workflow solutions on the Now Platform, as well as working with customer architects and tech leads.

The Platform Architecture Team is part of our pre-sales organization and brings deep technical platform expertise, real-world experience, as well as excellent presentation skills to consult with our prospective customers and build confidence in how ServiceNow is the Platform of Platforms. We act as technical leaders on the most complex solutions to design, advise, and ensure that customers and prospects can realize the value they need through the ServiceNow platform. We also support the broader pre-sales organization by sharing insights on how they can apply ServiceNow best practice and industry standard approaches to their customer’s technical challenges.

As a member of our pre-sales team you will have a major impact on our future success. Members of this team have an opportunity to drive the continued growth and success of ServiceNow, along with support from the business unit, executive team, and sales

The Customer Workflows Platform Architect will provide technical expertise to support the Customer Workflows Solution Specialist teams and customers with product and solution leadership during pre-sales engagements. This role also partners with peers across workflows to go wide and deep on solution architecture and positioning during complex sales cycles.


What you Get to Do

  • Document and present architecture aligned with our client’s operating environment and desired outcomes
  • Work closely with Product Management on upcoming releases and provide feedback from customer interaction
  • Keep up on complementary technology and external trends to identify opportunities to broaden the use of the Now Platform outside of typical domains
  • Provide subject matter expertise and perspective on unique differentiators and be able to convey architecture knowledge/experience regarding how ServiceNow best interoperates and co-exists with other major enterprise systems of record and platforms.
  • Provide mentoring to solution consulting peers and other colleagues in the organization
  • Present at executive briefings and marketing events
  • Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
  • Lead conversations on how ServiceNow scales to meet performance, organizational, and compliance needs of customers


  • 5+ years of experience as a solution architect
  • 3+ years of experience architecting and delivering complex solutions across Customer Workflow Products on the Servicenow Now Platform
  • Subject matter expertise within the Customer Workflows areas of specialization, for example Field Service Management, Customer Service Management, Customer Portals, Industry specific data models
  • Expert knowledge of the ServiceNow Platform and Capabilities, such as IntegrationHub, Encryption, ML/AI, Mobile, Flow Designer, 
  • Familiarity with common technologies and solutions used in Customer Workflows, such as Contact Center Technologies, CTI, Chatbots, Content Management, Workforce Management
  • Presentation skills including public speaking, meeting facilitation, workshops and white boarding
  • Ability to communicate complex topics to an audience with various functional knowledge
  • Fluency in integrating enterprise platforms using technologies such as web services, JDBC, file-based parsers,
  • Familiarity with JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
  • Functional comprehension of SQL and database concepts
  • Ability to quickly understand new technology through instruction and self-training
  • Strong written and verbal communication skills
  • Ability to work within a multi-discipline team focused on delivering high-quality output in short timeframes
  • Able to travel up to 35%

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Where we are

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Game Room
Stocked Kitchen
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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