PLATFORM SUPPORT MANAGER, ANALYTICS
DESCRIPTION
OVERVIEW
Adswerve is seeking an individual to join the Platform Support Management team. This role will report to the Director of Analytics Support and oversee daily operations of the Platform Support Digital Analyst team. Key responsibilities will include creating and/or improving workflows, establishing onboarding standards, and ensure the growth and development of direct reports. This individual will be expected to work in lockstep with the Platform Support Leadership team and provide input related to departmental strategic and operational planning and assist with executing upon initiatives. Other responsibilities will include providing senior level guidance and support to the team to achieve operational excellence.
THIS ROLE
Reports to the Director of Analytics Support
Contributes to ongoing strategic planning for Platform Support Digital Analyst
Responsible for growth and development and general well-being of the team
RESPONSIBILITIES
Oversee the daily operations for the Platform Support Digital Analyst team
Work in lockstep with other management team members to establish departmental and individual goals
Contribute to the development of operational processes and standards for the team
Assist in the continued development, improvement, and implementation of the onboarding processes for Platform Support Digital Analysts
Maintain employee engagement and provide ongoing performance feedback by conducting 1-on-1s with direct reports on a regular cadence
Administer formal mid-and-end of year performance evaluations
Serve as a point of escalation for direct reports and/or across the department as needed
Strive to empower team members through positive coaching and mentorship
Perform administrative tasks including reviewing reported hours and approving paid time off, travel/misc expenses, etc.
Collaborate with cross functional teams to identify topics for knowledge shares that further employee development
Participate in hiring, training coordination, and onboarding of new employees
Foster a work environment consistent with the culture of the company
POSITION REQUIREMENTS
Direct experience managing a team of 6-8 team members
Outstanding management, communication, and presentation skills
Knowledge of CRM and other project management solutions
Lead by example: embody integrity, ethical behavior, and professionalism
Excellent organizational skills with the ability to prioritize, manage, multi-task and execute projects cross-functionally
Demonstrated ability to understand company initiatives and identify short and long-term impact to internal and external stakeholders
Monitor and analyze data to keep a pulse on bandwidth and general well-being of the team
Ability to maintain poise, confidence and professional disposition in high-pressure situations
A proactive customer service, solution-oriented attitude with impeccable attention to detail
Demonstrated ability to quickly build positive team relationships
A sense of humor and the ability to toggle between serving as a team leader and a team player
PREFERRED QUALIFICATIONS
Bachelor’s degree in preferably in Business or Marketing; and two years of experience; or equivalent combination of education and experience
3+ years of professional digital analytics experience, preferably in an agency setting
1+ year in a Team Lead or Management role, with experience building and leading high performing teams a plus.
Google Marketing Platform experience with subject matter expert level knowledge
Experience with Asana, Salesforce or other similar systems a plus
As a leading Google Marketing and Cloud partner, Adswerve is a team of media and analytics veterans who believe smart marketing is built on data discovery. Formerly two separate entities, Adswerve acquired Analytics Pros in August of 2018 and is now able to provide unparalleled expertise across the entire Google Marketing and Cloud Platforms. With offices in Denver, Seattle and New York, Adswerve helps thousands of digital marketers, data analysts and agencies make stronger connections with their customers through successful data-driven strategies.
Our top-tier partnership with Google provides accelerated growth opportunities and a positive, rewarding environment for employees. We have a vibrant, partnership-oriented corporate culture where employees are respected for their experience, contributions and teamwork. We provide excellent benefits, a fun workplace and promote a fantastic and healthy work-life balance.
Adswerve is an Equal Opportunity and E-Verify Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. Adswerve will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.