Presales Manager - ITOM, ITAM, ITBM - Solution Consulting  
Location: Santa Clara, CA; San Diego, CA; Denver, CO; Kirkland, WA

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.   

ServiceNow is seeking a Manager, Solution Consulting to build high performing team of pre-sales Solution Consultants supporting the national sales force. This is your chance to get in front of developing your own team in a fast paced environment. The  Manager is responsible for individual SC career planning and development, team development and hiring according to the dynamic needs of the sales organization, and other administrative duties relative to team management. 

In addition to these responsibilities, the Manager is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the  Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support for the sales force.   

In order to be successful in this role, we need someone who has:

• Team leadership experience a must; management of a pre-sales organization preferred
• Demonstrated ability to lead projects to completion
• Pre-sales experience, create and contribute to sales campaigns focused on IT Operations Management
• Expertise building solutions in IT Datacenter technologies, DevOps, enterprise architecture, IT Asset Management or IT Business Management initiatives
• Experience with the ServiceNow ITOM, ITAM, or ITBM product suite or competitive product suites highly desirable
• Able to articulate and logically communicate concepts with technical and non-technical audiences
• Ability to run hard and act fast, we are looking for folks able to drive our business to the next level. We are looking for leaders who can lead by example especially with technical solution proposals.

What you get to do in this role:

• Understand the needs of the national sales organization, and develop plans to ensure outstanding support of those needs. Focus on strategic sales opportunities.
• Create solutions which show the broader value of IT (ITOM, ITAM, ITBM) especially in conjunction with strategic partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
• Work with regional sales directors to prioritize regional Solution Consulting efforts
• Assign resources to sales opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organization
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.